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yyyyyy x. yyyyyy      0000 xxxxxx xxxx , xxxx , xxxxx 00000




solutions-focused hr manager eager to contribute extensive expertise, as well as dynamic team-building and interpersonal relations skills toward actively supporting a progressive organization in optimizing operational performance.



~ career profile ~


offer over 10 years progressive experience in human resources administration, including extensive experience in client and employee relations, with comprehensive management background. ~ entrusted with achieving optimal utilization of human resources through proactive workflow planning, program coordination and corporate communications. ~ effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. ~ proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction. ~ dynamic communication, presentation, relationship building and problem-solving abilities. ~ professional member of shrm.



~ areas of expertise ~


  employment laws (ada, adea, fmla & title vii). 

  employee, client & management relations.

  strategic planning & project management.

  union avoidance.

  shared services.

  change management.



~ key achievements ~


ö         earned office depot s distinguished business services division hr partnership award.

ö         nominated for office depot's hr heroes award in 2002.

ö         facilitated restructuring initiatives which significantly reduced operating cost in excess of $20 million annually at office depot.

ö         collaborated with the regional director at office depot to establish the best on-time delivery performance in the company s history at 99.1%.

ö         investigated discrimination complaints at office depot and prepared eeoc position statements resulting in 95% dismissal of external charges.

ö         eeac certified in investigations and resolving disputes.

ö         certified in mediation & dispute resolution - cdr trained.



~ professional experience ~


kaleidoscope group, llc - chicago, il.                                                                         2004-present

senior strategic hr consultant

  contribute dynamic analytical and organizational skills in conducting client needs assessments and consulting on employee relations, including performance management.

  conduct comprehensive review and analyses to effectively advise on workforce equity, eeo and affirmative action plans.

  proficiently guide clients through eeoc complaints and pending litigation.

  proactively establish key relationships with current and prospective clients, management and staff; major clients include university of chicago hospitals and caremark-cvs rx.

  coordinate and facilitate cultural assessments; conducte focus groups on diversity and implemented diversity action plans.



~ page 1 of 2 ~


yyyyyy x. yyyyyy                                                                                                                   ~ page 2 of 2 ~



office depot - carol stream, il                                                                                                  2001-2004

senior central region hr manager

  maintained full accountability for the hr administration of 2,500 employees throughout the midwest region, including compensation, benefits administration, recruitment, and performance management.

  advised on employee terminations and mediated internal complaints while decreasing liability.

  represented the company during regulatory agency hearings and consulted on settlement agreements to minimize company liability and exposure.

  significantly decreased employee turnover within the western region by supporting various employee engagement survey initiatives.

  actively contributed to obtaining the largest increases in csi performance overall and the region consistently achieving the highest performance improvement all year ytd in 2002.

  prevailed on union decertification campaign in 2003 while also serving as scribe.

  improved relationships between employees and managers by cost-effectively developing the employee outreach program.


lucent technologies - naperville, il                                                                                            1997-2001

senior eeo & hr manager-midwest region (2000-2001)

eeo & hr manager-midwest region (1997-2000)

  promoted to apply exceptional leadership skills and hr expertise toward supporting 2,000 technicians, engineers, sales and administrators in multi-site business units.

  co-chaired a company-wide hr & eeo recertification conference involving all hr managers to optimize efficiency, productivity and quality of hr services.

  prepared several position statements regarding employees' discrimination claims resulting in over 95% dismissal of external charges.

  spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and ofccp compliance reviews.


~ prior experience ~


hr/benefits manager, at&t - rolling meadows, il; 1996-1997




~ education ~


m.a., specializing in policy & administration - university of chicago, 1993-1994; merit fellowship

b.a. in public policy, minor in speech communications - texas southern university, 1992; cum laude & designated university fellow; successfully completed business law courses.

research cooperatives/internships - ohio state, univ. of chicago, and indiana univ.-bloomington.



~ professional training ~


employment disputes seminar: strategies for successful prevention/litigation - northwestern univ., 2002

sexual harassment & fmla issues in the workplace seminar - seyfarth shaw law firm

ada for hr professionals - national institutes of law (washington d.c.), 1999

preparing for and negotiating the labor contract - michigan state university, 2002

certified in investigations and resolving disputes - eeac

certified in mediation & dispute resolution - cdr



~ technical proficiencies ~


ms office products; netscape-explorer; peoplesoft; business objects


yyyyyy x. yyyyyy      0000 xxxxxx xxxx , xxxx , xxxxx 00000













hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


from leading high performance teams and facilitating superior employee servicing to reducing operating costs and executing proactive hr processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing cost-effective solutions instrumental to boosting performance and strategically utilizing human resources to generate optimal results.  as illustrated by the accompanying resume, i have continually advanced in human resources administration, assuming increasing levels of responsibility for clients and employees.  to complement my experience, i offer a master of arts specializing in policy & administration.  in addition, i am eeac certified in investigations and resolving disputes and cdr certified in mediation and dispute resolution.


as a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy


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