yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused it professional specializing in project management, network engineering, systems administration, desktop support, vendor relations, and client services eager to offer 21+ years of solid experience toward maximizing a progressive employer s productivity.

 

profile of qualifications

 

         integral leader with an excellent track record for providing quality end user / customer support services within fast-paced it environments.

         ambitious self-starter who plans, prioritizes, and manages multiple it tasks within high-pressure, deadline-driven situations.

         top-performer who proactively leads in-office and remote staffs by initiating cost-effective process improvements to enhance efficiency.

         expert it engineer handpicked to manage systems operations of executive pcs at bio-rad laboratories, inc. and fair isaac corporation.

         strong communicator who successfully interfaces with all business professionals through to executive level.

         currently completing testing for microsoft certified systems engineer (mcse) designation (projected march 2010).

professional synopsis

 

 

project manager / it consultant

         applied dynamic technical talents toward managing the repair, installation, and upgrade of 130+ computer systems within the north bay area to include ibm thinkpads, lenova desktops, dell desktops, and in-house software (i.e. novell zenworks, shoretel).

         maximize business productivity by upgrading memory in old computers as necessary to ensure seamless operations at all times.

 

 

network engineer / customer desktop support level 3

         analyzed, diagnosed, and repaired hardware / software issues for laptops, desktops, servers, and wmware sessions to include creating ms images via sccm, ghost, or vmware; deploying software and remote desktop support; and managing software inventory and licensing.

         served as an it project leader for all related projects for the hercules campus (i.e. software / hardware deployments and upgrades).

         utilized broad scope of network engineering knowledge toward supporting all corporate users and executive staff, along with proactively assisting users with ibm lotus notes 6.5 c 8.5 sametime instant messengers.

         expertly created all documentation for secured printing, imaging computers, and how to build images with select license agreements.

         contributed strong communication skills toward managing vendor relationships for dell and related software to include leading a dell asset recovery project and developing documentation for a worldwide process for out-of-warranty assets with a recycle program.

         built current corporate lab environment for all testing and deployments.

 

 

service desk / desktop support engineer ii west coast / global (2000 c 2008)

         optimized operational processes by performing customer levels ii c iii technical support for 3,000+ users using windows servers and domains (active director), win95, win98, win2k, winxp, office 95, office 2k, office 2003, internet explorer, ms access, netscape, instant messenger, remote desktop, mozilla, adobe, macintosh o / s, and linux o / s.

         directed all hardware deployments (i.e. new systems setups / upgrades); performed administration and troubleshooting of mobile armor s data armor; and managed and deployed iron mountain s connected data protector suite as a corporate back-up solution.

         led it project activities for multiple office closures and created sops for small office closures (i.e. 60-100 users).

         drove it efficiency by training new employees and india-based staff to handle level 1 calls with sops and proper documentation.

         performed as an engineer (tech) lead for all corporate trade shows and conferences, along with directing all pcs in state-of-the-art classrooms and maintaining cpus with external / internal software updates.

         managed changes to a cmdb asset management database and coordinated efforts for a software library and inventory using sms.

         recommended, obtained, installed, configured, and tested all hardware / software upgrades, service packs, and software solutions.

         effectively implemented sox compliance procedures; created all processes and procedures for related issues; and trained staff.

 

network / telephony engineer west coast / global (1989 c 2000)

         provisioned mobile devices (i.e. blackberries) and ci s stored in cmdb; identified / repaired connectivity issues (i.e. lan / wan); managed all mdf / idf closets (i.e. patch panels, phone ports); and directed netware user administration and file share permissions.

         served as database administrator for rsa security token software, lucent phone switches, and cisco wireless management.

education and professional development

 

associate of applied science in computer technology                                                                          heald institute of technology

 

in house active directory training, open systems group fair isaac certificate

implementing and supporting windows x horizon certificate • project management fair isaac training program

 

executive-level references provided upon request

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer 21+ years of progressive, cross-functional project management, network engineering, systems administration, and desktop support experience toward minimizing your company s downtime while maximizing overall it success.  i consider myself a top-performing employee who boasts of an excellent track record for providing quality end user / customer support services within fast-paced it environments to include being handpicked to manage systems operations for executive pcs at 2 of my employers, and i am confident i can utilize my knowledge to achieve your company s key objectives.

 

to complement my background, please note that i hold an associate of applied science in computer technology from heald institute of technology.  i am also currently completing testing for my microsoft certified systems engineer (mcse) designation (projected march 2010).

 

most recently, as a network engineer / customer desktop support level 3, for forte systems, inc. (contractor at bio-rad laboratories, inc.), i applied my dynamic technical talents toward analyzing, diagnosing, and repairing hardware / software issues for laptops, desktops, servers, and wmware sessions to include creating ms images via sccm, ghost, or vmware; deploying software and remote desktop support; and managing software inventory and licensing.  within this role, i served as it project leader for all related projects for the hercules campus (i.e. software / hardware deployments and upgrades).  i also contributed my strong communication skills toward managing vendor relationships for dell and related software, along with leading a dell asset recovery project and developing documentation for a worldwide process for out-of-warranty assets with a recycle program.  as this is just a sampling of my job history, please refer to my enclosed resume for additional experience.

 

you will find me to be a solutions-focused leader who can demonstrate superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and complete multiple technical tasks within high-pressure, deadline-driven environments while streamlining it processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and i thank you in advance for your time and consideration.

 

sincerely,

 

 

 

justin holmes