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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

driven professional seeking a challenging position in the hv/ac industry, where expertise in heating and cooling installation, customer service, and product sales will prove instrumental to company success.


career profile


a results-oriented service professional with experience in business operations, client services, and product sales. in-depth expertise in resolve billing and service equipment issues; collect past due payments. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to manage and check shipments, shelve in appropriate stock areas, notify drivers and managers of incomplete or damaged shipments. track record for diagnosing complex problems and consistently delivering effective solutions. skillful at performing independently or within a team to exceed all operational goals and objectives. maintain awareness of all promotions and advertisements. consistently ensured delivery of quality customer service vital to sustaining and growing accounts. recognized for strong management, product sales, and client service skills.


professional experience


job title company name                                                                                                                                                            2006

ø  responsible for requisition, receiving, storing, and exchanges of organizational clothing and individual equipment.

ø  effectively provide services to tradoc units, joint forces command, and authorized reserve component.

ø  successfully organize storage space, establishing item location, arrange stock, identify high and low usage items.

ø  proficiently prepare items for processing, utilize appropriate standard army management information system for product documentation.

ø  consistently coordinate incoming and outgoing shipments; manage material placement in docking area.

ø  effectively check stock numbers and part numbers in supply catalogs for proper identification.

ø  successfully advise supervisor of inconsistent shipment information, defective material, and damaged shipping.


advance comfort heating/air                                                                                                                                          2004-2006

ø  responsible for accurate installation of ductwork and duct systems.

ø  proficient in the assembly and installation of metal and flexible ductwork.     

ø  proficiently market and sell products and services to resolve customer issues.

ø  effectively handle new construction installations, including rough-ins, trim-outs, and start-ups.

ø  proven ability to read blueprints, as well as piping and wiring diagrams.

ø  successfully install gas pipe; efficiently perform brazing, soldering, pipefitting.

ø  collaborate in installation, maintenance, and repair of refrigeration and air conditioning systems to ensure quality work maintains compliance standards and client needs.  


customer service representative verizon wireless                                                                                                  2003-2004

customer service representative cendent                                                                                                                  2001-2002
credit analyst nco financial                                                                                                                                             2000-2001
inventory control rack room shoes                                                                                                                                             1998-2000

inventory control nike factory                                                                                                                                     1997-1998




certification in heating, ventilation, a/c controls new horizon regional educational center                        2004-2005

coursework in business norfolk state university                                                                                                            1998

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000






hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity as an av/hc professional and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include strong leadership, product marketing, and customer service skills. to complement this background, i offer certification in heating, ventilation, and a/c controls.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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