yyyyyy x. yyyyyy

▪ 0000 xxxxxx xxxx , xxxx , xxxxx 00000▪

xxx-xxx-xxxx ▪ abc@xyz.com ▪

 

driven professional seeking a challenging position in customer service, where expertise in client services, employee management, and customer accounts will prove instrumental to company success.

 

                                        profile                                      

 

• offer over ten years solid and progressive experience, including expertise within client account support, management, and customer service capacities; recipient of top team performer award, 2006.
• in depth expertise in transcript dictation, insurance billing, records management, bookkeeping, and accounting/finance.
• excel in recruiting, building and leading top-performing, client-focused staff; able to implement feedback on developing employee strengths.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction.
• dynamic communication, presentation, negotiation, and relationship management skills.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment.
• skillful at performing independently or within a team to exceed all operational goals and objectives.
• technical expertise in microsoft office suite, windows xp, accounting software, type 60 wmp.

 

                           professional experience                         

 

provider services representative amerigroup corporation                                           2006-present

• successfully provide telephonic assistance to both members and providers; advocate on behalf of members with various departments.
• manage a broad range of customer service capacities, including handling high call volume, researching callers needs, and provide consistent support.
• effectively train and direct staff and actively collaborated in human resource operation functions such as new employee training, evaluating performance and providing guidance/mentoring.

 

secretary sentara healthcare                                                                                            2001-2006

• served as liaison with pharmacies and members in obtaining timely and accurate prescriptions.
• successfully managed a wide variety of patient care functions, from notification of lab results and updating medical records to collecting office visit co-pay and supervising nightly bank deposits.

 

account executive portfolio recovery associates                                                           1998-1999

• cost effectively implemented innovative collection strategies and daily skip tracing procedure which utilized credit bureau analysis.
• effectively assisted customers with payment solutions that resolve delinquent accounts.

 

                                      education                                    

 

facets provider services conversion course                                                                               2008

nccmps cbt course                                                                                                                   2007

certified medical assistant tidewater tech chesapeake, va                                                2001-2002

gpa: 4.0

bachelor s of arts strautzenburger college toledo, oh                                                   1985-1987

gpa: 3.5