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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



proficient it professional eager to contribute advanced technology, systems architecture, project management, troubleshooting, liaison and business support expertise in a challenging assignment.

career profile

ø  associates degree in information systems, and ms windows professional (mcp).

ø  over nine years of intensive systems, networking and support experience.

ø  well-versed in maintenance, troubleshooting, upgrades, configuration and network security.

ø  knowledgeable in systems control, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

technology skills

microsoft sql server, coradiant truesight http monitoring tool, bladelogic configuration management tool, http, dns, microsoft iis, hp select access & federation, adam, active directory, java, bea weblogic, miis, ilm, site scope, appsight black box, hyena

professional experience

ceridian corporation                                                                                                                                                             2004 - present

infrastructure services (year- present)

       lead systems administrator for implementation of hp identity management systems for payroll tasks.

       responsible for over 300 ms servers and more than 44,000 federated and non-federated users.

       act as service delivery manager and lead engineer.

       perform administration, design, maintenance evaluation, project planning and technology development.

       coordinate with software development team to analyze root causes of high-severity issues.

       senior technical liaison between business units and infrastructure services teams.

       perform server maintenance, vendor code deployment and systems upgrades.


hosted services operations (2004- year)

       oversaw over 300 citrix metaframe servers, 600 ms sql servers and 500 windows servers.

       performed scheduled maintenance, testing, custom code deployment, verification and evaluation.

       assisted management in making critical decisions regarding enterprise-level applications.

       supported applications in atlanta and louisville data centers and coordinated with quality assurance.

       streamlined code deployment process and applied security patches to 700 ms windows servers.

       ensured department in compliance with sarbanes-oxley requirements through sox evaluations.

       restored sql databases, installed applications, configured infrastructure and developed in-house software.

       assisted system engineer s group to resolve production problems.


independent consultant                                                                                                                                                           2003 - 2004

       delivered services to such clientele as the federal reserve bank and ibm.

       installed and configured vpns, trained end-users on policies and procedures and resolved technical issues.

       verified user identities, installed security patches, contacted support representatives and shipped laptops.

       tracked inventory, upgraded 400 desktops and laptops from windows 98 to xp and verified network status.


provant project management                                                                                                                                                   2001 - 2002

job title

       conducted inventory tracking, evaluated technical support and managed employee training.

       supported network connectivity and ensured technology purchased through vendors was within budget.

       researched products, changes and patches, repaired networked devices and created user accounts.

       planned and managed infrastructure and lan/wan environments.



herzing college of business & technology, associate of science, information systems, 1996

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