Experienced Manager with expertise in Retail Operations and Financial Control eager to contribute to the success of a dynamic and progressive company.

 

 

 

Ø  BS degree in Finance and several years of retail management experience.

Ø  Career built in competitive retail, distribution and customer service sectors.

Ø  Demonstrated capacity for directing operations in a competitive environment

Ø  Highly qualified to perform retail, distribution and logistics activities.

Ø  Proven capacity in asset and personnel management and optimization.

Ø  Record of promotion to positions of leadership, with wide-ranging authority.

Ø  Strong focus on exceptional customer service, quality and meeting objectives.

Ø  Recipient of numerous awards for outstanding performance and proficiency.

Ø  Effectively interact with diverse groups and professionals at all levels.

Ø  Well-organized multi-tasker with strong detail orientation.

Ø  Member of the Association for Financial Professionals.

 

 

 

Dairy Queen, Homer Glen, IL                                                                                               2007 - Present

Manager

      Hold comprehensive responsibility for directing all daily operations of this branch restaurant location.

      Tasked with oversight of P&L, labor, materials and supply costs toward optimizing efficiency.

      Serve in management capacity, with focus on training all employees and professionally-developing managers.

      Promote excellent customer relations as well as productive employee performance through resolution of problems and other issues.

 

Quik Snak/CITGO, Greensboro, NC                                                                                         2006 - 2007

Manager

      Oversaw staff matters such as recruiting, training, scheduling and, when necessary, terminations.

      Worked closely with vendors/suppliers to maintain inventory materials at optimum levels.

      Managed all P&L statements/reconciliations and assisted in production of accounting records.

      Developed demographic information regarding customers which was disseminated to management for discussion/review.

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Walgreen s, Baton Rouge, LA                                                                                                               2005

Assistant Manager

      Played key role in providing strong in-depth customer service, including resolving any problems/issues; assisted clientele in purchase decision-making.

      Provided support for newly-hired employees through mentoring and coaching counseling actions.

      Additionally, worked closely with both new hires as well as existing employees in maximizing performance through on-going training.

      Participated in management-supported meetings designed to increase management and sales skills and to improve all store operations.

      Interfaced with audit staff, performing monthly audits and documenting all inventory issues.

 

 

 

 

 

Southeast Louisiana University

Bachelor of Science, Finance, 2005

Best President Award, Financial Management Association at University

Member, Students in Free Enterprise

Two-time Representative of University at FMA Conference, Chicago, IL

 

 

 

 

Golden Gavel Award, Baton Rouge Community College