~ Solutions-focused and creative Management Professional eager to contribute exceptional relationship-building, team leadership, and P&L expertise toward supporting a dynamic company in optimizing productivity and performance. ~
Adept at planning, coordinating, monitoring and expediting projects to achieve timely completion.
Highly versatile; able to quickly master new roles, responsibilities, tasks, technologies and environments.
Apply strong interpersonal and communication skills to recruit, interview, train, inspire, motivate and manage peak-performing employees.
Considerable experience in budget administration, quality control, personnel development and management, event planning/coordination, marketing, employee relations, and customer relationship management.
Highly respected for attention to detail and deadlines, energy, enthusiasm, and prioritization abilities.
Reputation for professionalism, communication skills, solid judgment, integrity, and a team player work approach.
Skillfully anticipate, plan, and respond accordingly to constantly changing business priorities.
Confident, articulate, congenial and tactical with outstanding analytical, critical thinking, and multi-tasking skills.
Target Distribution, Phoenix, Arizona, 2007 to Present
Executive Group Leader
Recruit, interview, hire, train, manage, motivate and direct 50+ employees and managers, consistently emphasizing and enforcing safety, efficient service, quality, and team cohesiveness.
Spearhead daily operations encompassing production planning, forecasting, service strategy development, staff scheduling, and process optimization.
Diligently conduct real-time and annual operational performance reviews to analyze existing workflow and devise improvements to eliminate inefficiencies and reverse negative performance trends.
Serve as active member of Building Communication Committee, charged with facilitating smooth communication and cooperation throughout facility.
Handpicked as department feedback captain and tasked with ensuring immediate resolution of distribution issues.
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Professional Experience continued
ID480 Media LLC, Goodyear, Arizona, 2005 to 2007
Quality Control Manager
Oversaw customer service and client fulfillment initiatives, consistently enhancing customer satisfaction and devising strategies for new business growth and development.
Applied dynamic organizational strengths toward conducting quality assurance checks on pre-published projects, administering post-delivery confirmation, and meticulously tracking quality assurance issues to uncover trends and implement swift corrective action.
Resourcefully designed and administered systems to track client information, accounts payable and receivable documentation, and customer satisfaction survey feedback.
Effectively supported project management efforts by negotiating process changes with clients, monitoring quality control, and ensuring budget compliance.
McLane Foodservice Distribution, Phoenix, Arizona, 1999 to 2005
Customer Service Manager
Drove customer service operations by exploring opportunities for improvement, coordinating unified efforts with other department managers, evaluating quality assurance issues, and formally welcoming new clients.
Set up new client accounts and established, nurtured and maintained exemplary relationships to ensure satisfaction, loyalty and retention.
Steered effective cost control by negotiating courier contracts, managing redelivery expenses, and tracking budget.
Demonstrated strong leadership attributes in devising and implementing comprehensive training and development program for customer service representatives.
Built and maintained customer service database in Access to successfully manage and organize customer calls, significantly elevating departmental productivity.
Proactively partnered with Supply Chain and Program Management teams to ensure product availability, vital to facilitating consistent revenue growth and customer satisfaction.
University of Phoenix:
- Master of Business Administration, 2009
- Bachelor of Science Degree in Business Management, 2007
- Certificate in Human Resource Management, 2005
Northampton College of Further Education, Northampton, England:
- B-Tech Diploma in Business and Finance, 1990
JD Edwards (AS/400) Microsoft Office (Access, Excel, Outlook, Word, PowerPoint) E-service PeopleSoft
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