Yyyyyy x. yyyyyy
Provide leadership and oversight for client relationship xxxxxxnagement initiatives for all customer groups; support installation, ongoing services and end-user application training; develop best practices to enhance customer relationships and deliver key benefits for all clients.
Interact with a diverse, broad based group on leaders in the non-profit industry; integral in supporting critical relationships with clients United Way of King County, United Way of Metropolitan Dallas, Minnesota Public Radio, Cleveland Museum of Art, Memorial Sloan-Kettering Cancer Center, and National Public Radio.
Guide and direct consulting services for work flow analysis, operations xxxxxxnagement, donor and financial transparency; collaborate with clients to define objectives for product enhancements, and build partnerships with internal and external resources to drive product improvements.
Xxxxxxintain accountability for budget xxxxxxnagement functions; perform on-site consulting for clients, and xxxxxxintain and identify xxxxxxrket trends, competitive activity and new business opportunities.
Gain a significant understanding and hands-on experience in creating peripheral communications tools including social networking site presence, customer web pages and e-correspondence portals.
Xxxxxxintained oversight for all professional service staff; integral in hiring, training and new employee on-boarding processes; implanted perforxxxxxxnce benchxxxxxxrks to enhance productivity and efficiency throughout the department.
Oversaw large installation and consulting projects; captured incremental revenue by cross-selling and up-selling services to existing client base, and coordinated well received annual User Group Conferences to drive end-user operability and product loyalty.
Xxxxxxnage large customer projects for installation and consulting
Led the integration of Access with Microsoft Dynamics CRM; liaised with Development Team to define project specifications, and spearheaded product testing and rollout of newly architected Enterprise/CRM
Key client contact for high profile customers throughout North America; provided expert level consulting services, developed and documented site specific policies, and authored quality assurance testing plans to ensure accuracy and integrity of data.
Yyyyyy x. yyyyyy
Attend industry conferences to provide software demonstrations and network for new business opportunities; developed relationships with synergistic organization and examined opportunities for potential partnerships to expand xxxxxxrket share for proprietary products.
Actively provided project leadership for engagements with values of $75K; performed onsite consulting support, and worked with key stakeholders to define project requirements and expected outcomes.
Performed new customer installations, developed best practices to streamline processes, and successfully influenced cooperation and positive outcomes for reluctant staff members.
Tasked with assessing the effectiveness of xxxxxxrketing programs for Fortune 500 clients; prepared statistical analyses to define ROI strategies, and used Terdata CRM to identify opportunities for revenue opportunities.
Spearheaded all Access related activities for United Way emergence into the xxxxxxrketplace; provided oversight for 6 application specialists, technical analysts and project xxxxxxnagers, and instrumental in leading growth strategies resulting in significant xxxxxxrket expansion.
Actively xxxxxxnaged critical installation projects for key United Way clients; performed data conversion, software and end user training, and provided pre and post project support to optimize perforxxxxxxnce.
Acted as key liaison for high profile clients; prioritized customer service activities, and developed end user documents and customer specific tutorials for entire product suite.
Utilized proprietary application tools and SQL to troubleshoot and resolve client issues; achieved 100% customer retention and satisfaction.
- Process Engineer
Xxxxxxnaged pledge processes; developed and facilitated internal training for software applications, and effectively xxxxxxnaged data quality control requirements.
Education: Babson College - B.S. in Xxxxxxrketing & Communication
Technology Skills: MS Office, MS Project, MS SQL, MS Dynamics CRM
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