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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-driven leader specializing in multi-unit operations management, team building, training / development, employee / business relations, strategic analysis / planning, and process improvement eager to contribute 18+ years of experience toward optimizing an employer s success within a key role.



profile of qualifications


         top performer who makes decisions to reflect positively on business efficiency and staff satisfaction, along with supporting quality team recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.

         out-of-the-box thinker who excels at conceptualizing, creating, and implementing solutions-focused business plans, including developing valuable partnerships while overseeing initiatives in coordination with multiple stakeholders.

         excellent communicator who plans, prioritizes, and manages tasks to optimize workflow and enhance productivity.

         integral leader who offers skills in training programming, procedure development, and regulatory compliance.



key areas of expertise


employee relations                   operations management                   new business growth               trends tracking

employee recruitment              profit / loss management                 regulatory compliance             program development

training / development            strategic analysis / planning           team / morale building            inventory / shrink control



career highlights


         launched a well-received program of professional development courses for all staff members, including training and developing associates for varied promotions while boasting of the company s lowest turnover percentage rates.

         achieved top performance in copy center sales within a competitive region, and developed key partner relations.

         spearheaded new selling programs to increase retention and motivation of new associates and senior-level teams.

         enhanced multiple locations productivity levels via performance-driven mentoring and coaching methodologies.

         improved overall regional sales results via implementation of advanced sales training programs for management.



professional synopsis


general manager / operations manager / sales manager

staples, inc., city, nj                                                                                                                                                                     2000 c 2011


         applied broad scope of industry knowledge toward directing multimillion-dollar locations, including recruiting, training, and managing 30 results-focused team members, budgeting and monitoring large-scale p&l statements, and strengthening company s profit via positive inventory and shrink controls to meet and / or exceed objectives.

         led comprehensive training / development for a competitive new jersey region, along with mentoring numerous general managers which was instrumental in guaranteeing consistent processes among retail store operations.

         played a vital role in building and sustaining profits by serving as a member of division round table discussions.

         successfully surpassed company s revenue goals with a positive comp rate year after year.

         achieved recognition for customer satisfaction excellence with a silver medal award.



k & r florist, inc., new york, ny                                                                                                                                               1993 c 2000


         drove business growth by recruiting, training, and managing top-performing teams among two high-volume locations, including cost-effectively overseeing wholesale inventories to ensure seamless retail business processes at all times.

         fostered cooperative teamwork among a multitude of staff personalities to uphold superior customer service levels.

         handled all forward-thinking event planning efforts while coordinating and completing event floral arrangements.


accounts payable / receivable

boise cascade office products, city, nj                                                                                                                                   1997 c 1999


         contributed sharp analytical abilities toward handling various accounts payable / receivable activities, along with serving as an efficient warehouse picker and customer service team member to achieve targeted operational goals.





bachelor of science in business (dean s list)                                                                               fairleigh dickinson university


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