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Yyyyyy x. yyyyyy                                         0000 xxxxxx xxxx , xxxx , xxxxx 00000




Career Objective                             

Results-driven leader eager to contribute dynamic administrative, communication and analytical skills toward actively supporting a progressive organization as a key staff member



Ø  Offer approximately 10+ years progressive experience in a wide array of different environments

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients


Professional Experience                


Blue Ridge Communications                                                                                          2008-Present
Customer Service & Sales

  Contribute dynamic leadership skills with full accountability for effectively handling daily operations, including assisting customers and troubleshooting cable, dig cable, internet and telephone issues.

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations such as making sales and processing payments.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.


Caesars Pocono Resorts                                                                                               2006

Travel Planner/Sales

Top Seller

  Spearheaded diverse management functions ranging from workflow planning, to developing romantic vacations with potential clients and closing sales to earn commissions.

  Maintained full accountability for executing monthly sales plans and maintaining company directives.

  Analyzed and reviewed work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.


SimplexGrinnell                                                                                                             2003
Human Resources

  Handled all facets and phases of Human Resource activities, including responding to employee inquiries involving benefits.

  Ensured that employee health, dental and vision plans as well as 401K and Life Insurance are current.


Prior experience


SimplexGrinnell                                                                                                             2000-2002

Customer Service/Answering Service

Credit Bureau of Lancaster Co.                                                                                      1998-2000
Accounts Manager



Edinboro University- General Studies
Harrisburg Area Community College
- Psych studies

Yyyyyy x. yyyyyy                                         0000 xxxxxx xxxx , xxxx , xxxxx 00000








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking to a challenging position and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled in maximizing performance as a proactive leader.


I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. 


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.








Yyyyyy x. yyyyyy


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