Elia Darazi

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

Results-driven leader with solid background in Banking/Financial Services eager to contribute dynamic management, team building, client relation, and sales skills toward actively supporting a progressive organization as a key staff member.

 

Ø  Banker/Customer Service Representative with solid understanding of industry and consumer banking service/product needs, operations and regulatory/internal compliance issues

Ø  Several years of progressive managerial experience in client-focused, service-oriented industry, with comprehensive knowledge of broad-scope business operations and P&L accountability

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination as well as cost controls

Ø  Effectively define, develop and implement targeted action plans to maximize productivity, efficiency and profitability

Ø  Proactive leader who successfully builds, trains and leads top-performing teams committed to delivering world-class customer service

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

 

Benjamin Franklin Bank, Newton, MA                                                                  2008- Present

Banker (Customer Service Representative)

  Effectively consult with customers to define banking service/product needs; provide informed recommendations to offer optimal options and deliver effective sales presentations to generate new business, grow existing clients and cross-sell services/products for maximum results

  Strategically drive business growth through referrals, leads and active networking

  Apply dynamic interpersonal relation and problemsolving skills toward promptly responding to and resolving customer issues, ensuring quality customer servicing

  Contribute analytical skills and sharp attention to detail toward reviewing new accounts and related paperwork for policy/procedure compliance as well as identifying and controlling risk exposure to fraudulent losses and analyzing general documents and operations

  Actively collaborate with Branch Manager to boost operational efficiencies and take initiative to assume additional responsibilities, such as teller work, to meet performance goals; contribute ideas and recommendations to senior management for maximizing customer satisfaction rate

 

Central Pizza, Franklin, MA                                                                                 2006- 2008

General Manager

  Steered broad-scope business operations ranging from staffing, scheduling, workflow planning, and policies/procedures development through customer service, fiscal administration, budgeting, purchasing, inventory control, and vendor relations

University of Massachusetts-Boston, Boston, MA                                  

Bachelor of Science, Business Management, 2008                  

Concentration: Management Science for Marketing

GPA: 3.70

Academic Honors: Excellence award for creating Care.com IMC plan

 

Elia Darazi

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging new career opportunity in the Banking/Financial Services industry and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I am currently a Banker/Customer Service Representative, with a comprehensive knowledge of banking/financial products and services, the ability to effectively grow business and a keen talent for building and maintaining customer relations critical to sustaining and increasing client base.  Additionally, I offer strong financial/credit analysis skills and am able to mitigate financial risk to the employer through identification of fraudulent activity and ineffective lending practices. I also offer you extensive managerial skills through prior experience as a General Manager, with broad qualifications in staffing, training, supervision, and customer service as well as P&L/financial management and general business operations.   To complement this background, I earned a Bachelor of Science in Business Management in 2008, with a concentration in Management Science for Marketing.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Elia Darazi