career objective                              

results-driven customer service professional eager to contribute expertise toward supporting the employer in optimizing operational and financial performance

 

profile                                                

offer numerous years of progressive customer service and client relations experience with expertise in:

ø  effectively facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  successfully addressing and resolving customer issues and escalations; respond to inquiries and assist with special requests

ø  accurate cash handling and financial management; responsible for cashiering operations including customer returns

ø  strategically planning and coordinating workflow for optimal coverage while containing labor costs

ø  maintaining inventory and product rotation to ensure minimal losses; preserve and modify visual displays to attract increased sales

ø  outstanding record of organization and time-management; consistently meet deadlines while providing high quality service

ø  demonstrated ability to perform multiple concurrent responsibilities in time-sensitive environments

ø  excel at communication and relationship management; proven record of teamwork and innovative problem solving

ø  proactive team player equally effective in independent and collaborative environments

 

professional experience                

kroger supermarket, sterling heights, mi     2007 c present

customer service representative and cashier

 

vg's food center, pontiac and sterling heights, mi 2003 c 2007

customer service representative and cashier

 

farmer jack s supermarket, sterling heights, mi 1991 c 1993

customer service representative and cashier

 

community activities                        

american heart walk ~ march of dimes walk ~ breast cancer walk ~ leukemia walk

 

education                                           

studies in business, macomb community college
studies in business management, detroit college of business

studies in math and science, oakland community college