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yyyyyy x. yyyyyy                      0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                             314-607- 4377



solutions-focused  it  professional eager to contribute proven project management, systems analysis, operations support, team building and client relations talents toward maximizing a company s success





ø  create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals

ø  thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency and quality

ø  contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges and maintaining high-level standards

ø  offer high-level technical analytical abilities, efficiently evaluating and troubleshooting network data/systems,  making appropriate adjustments and ensuring safekeeping of high-security protocols  

ø  display exemplary communication skills, working cohesively with colleagues across all corporate levels

ø  exhibit strong customer service qualities framed around significant retail-oriented experiences


~ education and technical proficiencies ~


associate degree, network administration, 2003                              sanford-brown college (fenton, mo)

bachelor of science, computer science (present)                                       university of missouri-st. louis


software: trackit; norton ghost 7.5 and 8.0;  ms office;  vnc; vpn; windows 95/98/2000/xp/nt; windows 2000/2003 server; data center; active directory; dos; palm, vax


hardware: blackberry; as/400; goodlink; cisco; sprint aircards



professional experience


ibm/manpower, st. louis, mo                                                                                           may 2008 c dec. 2008

it technician                                                                                                                                                    


ø  demonstrated strong functional and technical support skills, quickly troubleshooting and diagnosing all hardware and software issues, including  desktop, laptop, wan, lan, and remote systems

ø  provided high-level assistance in steering software installation and maintaining necessary updates at various locations for large ibm subcontractor

ø  showed keen skills at tracking and deescalating computer and telephone equipment systems

ø  proficiently installed, configured, monitored and troubleshot pcs and related hardware on all os platforms

ø  exhibited noted network administration support, including lan troubleshooting and resolution

ø  executed seamless support of 400-plus end-users and all computer, network systems and peripheral devices

ø  resourcefully managed configuration and performance standards of all pc systems and telecommunication

ø  maintained passwords, data integrity and file system security in highest of standards

ø  consistently displayed strong ability at installing, configuring and maintaining back-end and front-end systems, as well as lan and wan connection at remote site







jackson hewitt, st. louis, mo                                                                                        nov. 2006 c april 2008

pc specialist


ø  worked cohesively with it team, troubleshooting and supporting personal and business computers and blackberry 7520 system, and quickly identifying problems and providing solutions

ø  proactively installed and configured cisco routers and computer workstations, laptop computers for ras and docking station connections on lan

ø  enhanced company s overall performance, quickly repairing, servicing and replacing parts, boards, and equipment for numerous name-brand computers


dial corporation, st. louis, mo                                                                                       may 2006 c oct. 2006

pc specialist                                                                                                                                                    


ø  showed proactive configuration and performance management abilities for pc/telecommunication systems

ø  displayed keen ability at steering quality cost-effective hardware/software solutions and upgrades, utilizing  best-practice methodologies

ø  efficiently and expertly installed, configured, monitored and troubleshot pcs and related hardware

ø  coordinated and quickly resolved windows, internet explorer and other pc software-related issues  


tech solve/energizer, williamsville, ny                                                                        oct.  2004 c april 2006

computer support technician                                                                                                                         


ø  actively supported and maintained company s hardware and software products and systems, including   blackberry 7520, ppc, desktops and laptops; oversaw complete hardware reformatting, reconditioning and troubleshooting; smoothly handled hardware/software installation and upgrading using trackit software

ø  responsible for installing, configuring, and supporting kyocera and konica printers, broadband email and  wan systems, dns, and ip networks

ø  oversaw  seamless migration of data from legacy systems to new systems

ø  planned and designed organization's lan network expansion

ø  upgraded and configured microsoft window server and installed network routers, cabling, and firewall


321 studios, st. charles, mo                                                                                           july 2003 c dec. 2003

tech support/network administrator                                                                                                           


ø  provided ongoing high-level support to company s network, consistently solving network issues

ø  demonstrated excellent communication skills, fielding end-user calls with data communication problems such as data transmission

ø  showed adept ability to inspect communications wires and cables

ø  entered diagnostic commands into computer to determine nature of the problem of coding

ø  displayed outstanding organizational skills, distributing work assignments and monitoring daily logs

ø  enthusiastically participated in reengineering support center, enhancing response time and achieving high-standard customer satisfaction marks

ø  responsible overseeing nt server and user security, and adding new users 

ø  proactively assisted users with policies and procedures to establish conference calls, new accounts, web and network presentations and voice mail

ø  suggested user-feedback survey based on input from help desk clients, resulting in greater customer satisfaction

ø  offered second-level support to internal help desk, resolving user concerns with specific 321 studios software, and other popular industry applications

ø  skilled at network management matters, including network performance tuning, security monitoring, file server backup, and email server administration






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