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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
skilled it technical professional with experience in customer support,/service, team management, quality control, training and project oversight seeking to utilize abilities in a challenging quality assurance lead capacity.
career profile
ø over six years of experience in it project management, operations, testing/validation, customer service, system oversight and staff supervision.
ø self-driven, effective team player with strong decision-making and training skills.
ø conscientious and dedicated employee with history of going extra mile for employers.
technology skills
sourcesafe, microsoft office suite, microsoft windows 95/98/2000/nt/xp, norton ghost, testtrack, microsoft frontpage 2000
professional experience
pac-west 2010
senior test lead
managed software test team evaluating and developing telastic voice and data system to final release.
launched beta release and final 1.0 product, as well as trained operations department in its use.
ensured cost-effectiveness of team via management of work hours.
reported directly to chief technical officer.
maxvision llc, madison, al 2008 - 2009
engineering technician
directed staff of three technicians performing hardware and software verification and validation.
assembled, integrated and evaluated systems, including company drivers and applications.
integrated third-party and custom gps and media applications with company devices.
developed system images for engineering department and validated new product prototypes.
coordinated with vendors on bios, firmware and debugging efforts.
supported sales department by providing training, maintenance and debugging.
modular computer corporation, round rock, tx 2008
consultant
responsibilities substantially identical to above position.
yyyyyy x. yyyyyy
page two
catcher, inc., round rock, tx 2005 - 2008
engineering support specialist
direct team engaged in software development, validation testing, customer support and logistics.
performed unit and system integration and defined entry and exit criteria, test schedules and plans.
executed regression tests, tracked and drove bug resolution and released items to production.
supported customers and integrated various third-party applications with company technology.
assisted sales personnel with customer demonstrations and developed system images.
managed company system verification efforts, coordinated with contract manufacturer regarding field failures and performed new product prototype bring-up.
reported directly to vice president of engineering and operations.
d2m technologies, round rock, tx 2005
consultant
assisted sales and engineering departments with customer demonstrations and installations.
tested and validated catcher, inc. device drivers and applications.
performed quality assurance, system validation and product prototype bring-up.
education
calhoun community college, decatur, al
currently pursuing degree in practical theology
currently studying for a+ certification
austin community college, austin, tx, 2005
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a quality assurance lead capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over six years of quality assurance, technology development, team supervision, unit coordination, operations, leadership and debugging experience. to complement this background, i possess project management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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