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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home: (xxx-xxx-xxxx





Personable and hard-working professional eager to contribute extensive administrative talents and health care field experience toward supporting a dynamic organization in achieving defined goals and objectives.




         Adeptness in decision-making, customer service, inventory management, public/media relations, health promotion and education, and directing personnel.

         Strong project management abilities with specialization in health, safety, and disaster management; maximize positive outcomes by establishing linkages with community resources.

         Impressive documentation, organizational, interpersonal and communication skills.

         Display integrity, proven problem solving capabilities, compassion, and empathy.  

         Highly versatile; quickly adapt to new roles, responsibilities, technologies, and environments.

         Superior administrative, forward-thinking, and leadership abilities; effectively balance competing priorities and leverage motivational attributes to train, inspire and guide peak-performing employees.

         Respected for attention to detail and precision, work ethic, and ability to set and achieve goals.

         Excel in cultivating and nurturing relationships at various levels within an organization.


Professional Experience


American Red Cross, Junction City, Kansas, 2007 to 2008
Program Manager

         Directed delivery of Red Cross services in Geary County and employed first-rate prioritization skills to facilitate public and media relations, marketing, and cooperation with all Kansas area chapter teams.

         Relied upon to open and oversee mass care shelters during crises, place victims of fires, floods, or natural disasters, and distribute funds appropriately.

         Exhibited excellent instructional talents in administering health and safety classes for professionals and community members. 

         Spearheaded response to massive ice storm in 2007 by quickly establishing and operating shelter for 135 regional residents requiring assistance for 2.5 weeks.

         Seamlessly collaborated with city officials, law enforcement, emergency services, and emergency services such as fire dept and EMS.

         Autonomously arranged regular meals for shelter residents and delegated tasks to large group of volunteers.


DFAS DMPO,  Fort Riley, Kansas, 2006 to 2007
Military Pay Technician

         Expeditiously processed standard military pay actions, entitlements, and allowances, conducted audits, steered corrective action as needed, and entered transactions in automated pay system.

         Continuously ensured Master Military Pay Account (MMPA) remained up-to-date and maintained daily reports.




Professional Experience continued                                                     Yyyyyy x. yyyyyy ~ Page 2 of 2


Defense Commissary Agency, Fort Riley, Kansas, 2006
Time keeper / Checker

         As Time Keeper, exercised outstanding multi-tasking expertise to devise schedules, prepare and verify time cards, and monitor employee sign-in/sign-out procedures for accuracy and compliance.

         Reviewed, validated, adjusted and entered data into payroll DFAS system.

         As a Store Checker, facilitated sales transactions in a retail environment and provided extraordinary customer service.


American Red Cross, Fort Riley, Kansas, 2005 to 2006
Administrative Support Assistant  

         Proactively steered administrative functions of Customer Service Division inclusive of records maintenance, reception, scheduling patient appointments, and administration of three databases.

         Participated in patient care/treatment spanning several health clinics.

         Prepared minutes for meetings, typed extensive documentation, and arranged appointments for patients and staff members to meet with Chief of Customer Service, JACHO Readiness Coordinator, or Patient Safety Representative.

         Determined and delegated hospital assignments to Red Cross volunteers.

Pioneer Centers Porsche, San Diego, California, 2004 to 2005
Administration C Customer Service

  • Drove effective and efficient Customer Service Department operations by answering incoming calls, copying and filing dealership documentation, and ordering parts.
  • Demonstrated exemplary analytical strengths in performing records maintenance, data entry, logistics management, and shipping/receiving. 


AAFES, Fort Riley, Kansas, 1998 to 2004
Administration C Logistics Specialist

  • Performed full spectrum of administrative functions encompassing filing, answering telephones, data entry, accounts payable and receivable, and customer service.
  • Spearheaded logistics, shipping, receiving, and identifying  damaged/defective products.
  • Diligently inputted findings into database for corrective action.


Earlier Experience:

Bakery C Deli Service Manager, Ralphs Food4Less, Chula Vista, California, 1994 to 1997

Bakery Clerk C Customer Service, Smith's Food and Drug, Santee, California, 1991 to 1994


Certifications  & Training




CPR Instructor Trainer                            2008                 Case Work                                            2008
Mass Care                                            2007                 CPR AED for Adult Infant and Child       2007
HIPAA Security Training                         2005                 HIPAA Privacy Training                          2005
Hearing Conservation Training                2005                 Patient Safety                                       2005
Computers                                            2003


Customer Service; Computers; Logistics; Accounting C United States Army DoD, 1998 to 2003


Computer Skills


Microsoft Office Suite (Word, Works, Outlook, PowerPoint, Excel)



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home: (xxx-xxx-xxxx











Hiring Agent Name


Company Name


City/State/Zip Code




Please accept this letter and accompanying resume in application for the <insert job title/position> opportunity that is currently available.  In advance, thank you for your time and consideration.


I bring to you an exceptional background in customer service and relationship-building, solid experience in the health care field, and substantial administrative expertise. To complement these qualifications, I offer exemplary planning skills, well-developed organizational abilities, and polished report-writing skills.


As a proactive contributor to <insert name of organization>, you will find me to be an energetic professional committed to supporting you in achieving your objectives through a focus on quality control, human relations talents, and a strong work ethic. I am confident that I could be a valuable asset to your hospital/company, and look forward to interviewing with you in the near future. Please note that I will be relocating to ________ in approximately __ weeks.






Yyyyyy x. yyyyyy

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