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Yyyyyy x. yyyyyy

SSN: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Cell: 4432532103



Job Announcement Number: DON2210-H

Department: Department of the Navy

Agency: Navy, Office of the Secretary of the Navy

Position Title: Information Technology Specialist

Location: Mechanicsburg, PA


Work History


04/1998-Present; 40 hours per week; Senior Customer Systems Engineer (Sr. CSE); not temporary employee; $74,000 annual + full benefits; Avaya Federal Solutions (fka Avaya Inc.), Address-Cheverly, Maryland; Supervisor: Bobby Phillips, phone NA-contact HR at 1-866-HR-AVAYA; Permission to contact: may contact HR Department.


Effectively apply expertise toward defining and delivering optimal solutions to customer technology problems; demonstrate expertise in strategically planning, coordinating and steering projects/ workflow to meet critical timelines and customer requirements. Actively interface with customers, working with both internal groups and local companies to coordinate and facilitate product and service installation and implementation. Conduct extensive research and analysis of customer voice and data telecommunication systems, equipment and associated products to ensure delivery of world-class service.

Proficiently upgrade proprietary voice and data telecommunication systems and control boards, with systems ranging from S8700, S8300 and Intuity Audix to Modular Messaging and Octel, among others. Thoroughly analyze, evaluate and track system problems and equipment failures to determine/isolate root cause and develop/execute targeted solutions. Play vital role in ensuring confidentiality, integrity and availability of systems, networks and data for optimal operational performance through proactive implementation, maintenance and enhancement of telecommunication systems, security policies and procedures.




Page 1 of 3


Yyyyyy x. yyyyyy Page 2 of 3

SSN: 050642764


Avaya Experience continued


Efficiently operate, control, maintain, and monitor interactive mainframe computer equipment supporting operations of system software, system control programs and local network software across Government locations. Consistently ensure critical compliance with internal policies and procedures.


Entrusted with personal American Express Corporate Card used to book business travel and cover associated expenses. Efficiently submit detailed XMS bill statements for payment processing.


07/2007-Present; 15 hrs per week; Independent Agent; part-time; Salary; Global Travel International; Address-City/State; Supervisor Name, Supervisor Phone; Permission to contact: may contact.
Contribute dynamic communication and relationship building skills toward actively partnering with high-profile vendors, ranging from Royal Caribbean and Disney to Superclubs and Carnival, among others, and consulting with clients to facilitate sales of vacation packages.




Penn Foster Career School, Scranton, Pennsylvania; Travel Agent Certification; 2008

Southern Senior High School, Baltimore City, Maryland; Graduate Diploma; 1995




A+ Certification, 2008

Net+ Certification, 2007

Linux (Level 1, Linux+), 2008

Communication Network Exam, 2003

Cisco Certified Network Associate, 2008

Microsoft Certified Professional, 2000/2003 Server, 2008

Avaya Certified Associate: Modular Messaging, 2007

IP Telephony 2006

IP Office, 2006

Extreme Ware Configuration and Troubleshooting, 2007




TS/SCI w/full scope poly security clearance



Yyyyyy x. yyyyyy Page 3 of 3

SSN: 050642764



Specialized Training


Avaya RS9 Ups Installation

Avaya Media Servers and Gateways Implementation Workshop

Avaya Integrated Management

Install and Initialize S8300, S8100, S8400 S8500B, S8700 Media Servers

Avaya Unified Access

Introduction to SIP

Troubleshoot and Maintain Communications Manager situations

Troubleshoot and Maintain IP and Networked Configuration

Avaya Communication Manager

Communication Manager Fundamentals

Communication Manager Call Permissions

VOIP in Proactive

Communication Manager System Feature and Administration

Communication Trunk and routing Administration

Avaya Communication Manager Networking

Create and Validate Avaya Message Network 3.1 Designs

Dealing with Challenging Situations

Octel 25-350 system Operation and Management

Octel 100, 250/350 Install and Maintain Mailbox Administration

Definity Server R Configuration

Installation, Initialization and Maintenance

Intuity Audix LX Installation, Maintenance and Troubleshooting

Definity CSI & SI Installation and Maintenance

Intuity Audix Installation and Troubleshooting

DS1/E1 Fundamentals and Testing

Avaya P130/P330 Configuration and Management

Customer Satisfaction Back to Basics



Keywords: Information Technology, Systems Engineering, Systems, Networks, Data, Telecommunications, Troubleshooting, Analysis, Problem Solving, Project Management, Program Development, Policies and Procedures, Security, Quality Assurance, Risk Management, Customer Service, User Support, Security Clearance Active

Yyyyyy x. yyyyyy

SSN: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Cell: 4432532103





Department: Department of the Navy

Agency: Navy, Office of the Secretary of the Navy

Reference Job Announcement Number: DON2210-H


I am extremely interested in being considered for the Information Technology Specialist position available in Mechanicsburg, PA, and believe you will find my qualifications uniquely match your needs. To acquaint you with my background, I am submitting my resume for review; in advance, thank you for your time and consideration.


As demonstrated, I am a Systems Engineer offering over a decade of related experience within the telecommunications field. Credentials include A+ Certification, Net+ Certification, Microsoft Certified Professional, and Cisco Certified Network Associate, among many others, as well as extensive ongoing specialized training. My proficiencies in defining strategies for optimizing performance, resolving problems and delivering superior technology support should prove instrumental as an IT Specialist with the Department of the Navy. Complementing this, I offer TS/SCI w/full scope poly security clearance.


I excel in analyzing system needs, troubleshooting inefficiencies and failures and developing and implementing targeted action plans, programs and initiatives to meet operational needs and surpass both customer and internal expectations. I also offer you dynamic organization, prioritization and project management skills crucial to maximizing productivity and efficiency while maintaining high quality standards.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset your operations, and look forward to interviewing with you in the near future.





Yyyyyy x. yyyyyy

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