yyyyyy x. yyyyyy

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objective

 

dedicated  it  professional eager to contribute technical expertise as well as strong analytical, problem solving, and communication skills toward actively supporting an organization in maximizing performance.

areas of strength

 

network & systems administration c highly skilled in installing, configuring, operating and maintaining computing and peripheral equipment, telecommunications systems, and network cabling. adept at testing and quality assurance.

helpdesk and support c outstanding talents in troubleshooting and diagnosing technical errors and issues, guiding customers/callers in rectifying problems, and coordinating warranty/service activities.

problem solving c blends integrity, sharp investigative skills and decision-making abilities to consistently meet and exceed client/customer expectations. polished skills in performance tuning and system optimization.

software & hardware projects c excels in installing, testing, configuring, troubleshooting and repairing a wide variety of hardware and software applications. expert abilities in pc set-up, repair, and maintenance.

professional experience

business/escalations technician, comcast, denver, colorado, 2007 to present

         perform router and modem configurations, set up e-mail accounts, reset passwords, and expeditiously resolve customer issues and problems.

         apply dynamic troubleshooting expertise to support software and hardware with an emphasis in pc applications, operating systems (nt, 98, 95, linux, and macintosh), lan/wan configurations, email/spam issues, tcp/ip protocols, and vpn.

 

it analyst, cisco, boulder, colorado, 2006 to 2007

         skillfully provided second- and third-level support for cisco end users globally for products and technologies such as vpn, microsoft office, windows xp/2k/vista, and active directory.

         created user profiles as requested, configured routers, and provided attentive, efficient and knowledgeable customer service.

 

noc technician, aura serv communications, englewood, colorado, 2001 to 2005

• merged exemplary critical thinking skills with client relations expertise to provide top-notch technical support for large businesses in the metro area.

         configured pbx switches, nt servers, and workstations, exhibiting excellent versatility.

         set up hardware and software products and consistently monitored/optimized performance.

senior technician, on-command, englewood, colorado, 2000 to 2001

• supported hotel engineers with numerous operating platforms and technologies encompassing windows nt/ 4.0/98, ras phone, oracle and oracle paging, and hardware/software configurations.
• demonstrated outstanding talents in remote systems monitoring and administration.

 

earlier experience includes roles as switch provisioner, at&t, englewood, colorado; software technician, canicom, glendale, colorado; and network technician, teletech, thornton, colorado.

education

bachelor s degree,  networking and programming, westwood college thornton, colorado
associate s degree, occupational studies/computers & electronics, may technical college, great falls, mt

technical skills

 

ms dos, c++, xml, java, visual basic, linux, unix, novell 4.11, windows nt server and workstation, information server, microsoft office (access, excel, powerpoint, outlook, frontpage),  ftp, html, remedy, pbx switches, pc anywhere, wordperfect, quicken,  quickbooks, turbo tax, oracle

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear ______________:

 

are you seeking a results-focused, solutions-oriented it professional to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated, i offer over 10 years of experience in installing, testing, and supporting technology-driven business solutions for employers and their customers.  i excel in coordinating software implementation projects, resolving technical issues and deficiencies, and optimizing overall operational performance.  i also possess first-rate communication skills vital to determining and responding to customer needs and forging effective relationships. 

 

as a member of your technical department, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

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