yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

enthusiastic customer service professional eager to offer administrative support, retail sales, and guest relations experience toward maximizing an employer s success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can handle multiple assignments within deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp problem-solving talents.

 

key areas of expertise

 

hospitality industry                                                              guest services                                                              customer relations

high-end retail sales                                                           insurance billing processes                                         information management

administrative support                                                         correspondence drafting                                           data entry

microsoft word / excel / outlook                                    internet applications                                                  types 50+ wpm

 

professional synopsis

 

 

         apply strong interpersonal relations talents toward facilitating smooth communications between front desk, concierge, bellhop, and housekeeping personnel to include ensuring efficient guest check-in / check-out processes.

         demonstrate comprehensive knowledge of all hotel services to promptly handle guest requests and effectively resolve key challenges in strict compliance with hospitality standards, as well as organizing billing matters and collecting payments as required.

         provide accurate information on dining arrangements, local history / tourism activities, and driving directions.

         represent an exceptional image of the hotel facility which leads to a loyal visitor base and the encouragement of fellow associates to make decisions to reflect positively on organizational well-being.

 

 

         strategically steered processing of patient billing / statements / key data / transactions and 3^rd party reimbursement claims to include maintaining up-to-date document files, demographic information, and data collection systems.

         researched patient inquires, proactively handled all requests, and followed up on submitted claims.

         expertly balanced daily batches of reports and prepared income data and statistics as necessary.

 

 

         achieved advantageous in-store and online sales generated by building valuable customer relationships and creating an appealing retail environment through the implementation of dynamic high-end interior merchandise displays.

         performed all cash handling duties and operational transactions (i.e. sales, returns, exchanges, gift cards), along with completing the proper documentation of monetary values through consistent record-keeping practices.

         coordinated the set-up of trunk shows and assisted clientele with new, incoming fashion line purchases.

         attained extensive training in lingerie fitting (i.e. bras, body control undergarments, and prosthesis fittings).

 

 

         drove data management efficiency by identifying and evaluating policy-specific facts to include processing numerous insurance policies per day and issuing / faxing certificates for additional insured and banks.

         utilized broad scope of industry knowledge toward creating and sending out underwriter endorsements, assembling policies, organizing diary cards for new business application requests, and modifying policies (i.e. adding / deleting endorsements).

 

 

         contributed solid administrative support skills toward organizing, drafting, and distributing confidential office correspondence and maintaining all-inclusive filing systems to guarantee seamless business processes at all times.

         facilitated mail distribution, office supplies purchasing, and invoice / timesheet processing efforts.

 

additional professional roles held prior to 2005

 

education

 

associate of arts in business                                                                                                                                university of phoenix