yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

career objective                              

proficient marketing & sales specialist eager to contribute expertise toward actively supporting a successful company seeking a driven and productive team member

profile                                                

ø  offer strong background in marketing, sales, and customer service; extensive knowledge of market research, statistical reporting, and data management

ø  solid record of training top performing support teams, creating and conducting professional development courses, and leading team members in executing diverse responsibilities

ø  proactively identify and capitalize on opportunities to penetrate and develop markets; adept at targeting and managing wide variety of accounts

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  motivated team player equally effective in independent and collaborative environments         

 

~ technical proficiencies ~

ms office suite (word, excel, powerpoint, access) ~ sap ~ siebel ~ business objects ~ xml ~ visual basic ~ c++ ~ unix

professional experience                

siemens energy & automation, norcross and alpharetta, ga                                                                       12/03 c present

technical trainer (3/08 c present)

   in recognition of outstanding performance, steadily progressed within company to attain position entrusted with training sales staff and distributors, planning and developing course material, and conducting individual and group classes

   proactively examine efficacy of training programs and modify content to improve results

   assist sales tech group with tool testing and troubleshooting, data collection, report analysis, and special projects

marketing & pricing analyst (4/06 c 3/08)

   achieved more than $280 million in sales revenue through diligent research and analysis to develop and implement business improvement tactics

   generated detailed statistical reports; maintained daily sap, space, ocs pricing queues for price realization in two regions and pricing margins for more than 120 industrial and construction sales engineers

   collaborated with interdepartmental personnel including inside and outside sales, channel marketing, product management, project managers, and manufacturing plant representatives

   ensured compliance with pricing standards, policies, and procedures; examined tools including rebates, blankets, direct ship agreements, and stock levels

senior sales support specialist c southeast region (12/03 c 4/06)

   provided superior customer service; responded to project and order queries, researched and resolved issues, directed clients to technical resources and support

   created o&m manuals and submittal drawings; handled return goods authorizations, customer accounts in dispute, and change orders and quotes; entered and tracked all project orders

 

careerbuilder.com, norcross, ga                                                                                                                      4/03 c 12/03 website support representative

   accurately routed and responded to a heavy volume of website end user emails and calls regarding technical and billing issues

   effectively navigated front and back end of site, worked on in-house application tracking systems

   selected to participate in key quality assurance project resulting in maximized roi; received quality and productivity incentive awards (6/04, 7/04)

 

siemens energy & automation, alpharetta, ga                                                                                                   3/02 c 6/02

customer systems analyst internship

   concurrent with academic pursuits, gained valuable experience setting up user accounts, maintaining corporate databases, siebel implementation, and working with sales engineers and security administrators

education                                           

b.s. in business administration; concentration in business information systems; gpa: 3.5, devry university    2002

proactive customer service & sales certificate, sales training international                                                      2006