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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •



career objective

results-driven, solutions-focused and detail-oriented team player desiring a challenging and progressive customer service role within a dynamic and successful company.




ø  offer over six years solid and progressive experience, including expertise within client account support, management, and customer service capacities.

ø  excel in recruiting, building and leading top-performing, client-focused employee teams; able to implement feedback on developing employee strengths.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone.

ø  dynamic communication, presentation, negotiation, and relationship management skills.

ø  consistently ensured delivery of quality customer service vital to sustaining and growing accounts to increase company revenue.

ø  adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment.

ø  skillful at performing independently or within a team to exceed all operational goals and objectives.


professional experience

comcast corporation                                                                                                                                                      2004-2008
customer account executive

ø  successfully assist customers through diagnosing service-related problems; resolving billing issues and inquiries.

ø  effectively provide vital products and services to meet client needs and increase company business.


century 21                                                                                                                                                                          2004-2005


ø  consistently assisted clients in the purchase of residential property; including contract negotiations, seller mediation, mortgage broker relations, and title company closings.

ø  proficiently kept track of client deadlines, provide necessary documents, and ensure smooth closing process.


marshall retail group at the borgata                                                                                                                      2003 c2004
accounting representative

ø  responsible for daily store audits, accounts receivable/payable, shortage reports, credit card verification, and reconciliation of merchandise with billing receipts.

ø  efficiently created gift certificate/room charge/comp spreadsheets.

ø  successfully resolved customer disputes regarding credit card and comp charges.

sears roebuck and company                                                                                                                                         2000 c2003
account specialist

ø  efficiently managed escalated call volume; resolved complex customer disputes and identifying system errors using various computer systems.

ø  successfully identified training issues for customer service representatives; processed customer complaints and requests.

ø  consistently examined credit bureau reports for application approval and credit line increases.


~ additional key experience ~


counter manager strawbridge s/elizabeth arden                                                                                                                1997-1999
hostess  zanzibar blue/warmdaddies                                                                                                                                       1994-1996
teacher s aide candlestick cottage                                                                                                                                          1992-1994

professional education

community college of philadelphia business program, gpa 3.7/4.0

schlicher-kratz institute of real estate


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include strong technical expertise, client account management, and employee team building experience.         i have effectively applied my skills and knowledge toward a career in client services and customer support. to complement this background, i offer proven abilities in time-management, multi-tasking, and account troubleshooting.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.










karen manson

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