solutions-oriented and employee-driven leader exploring opportunities to apply proven

human resources, organizational liaison, training / development, and team building skills,

toward supporting a progressive organization in maximizing personnel and operational performance.

 

profile

 

ø  combine dynamic leadership abilities with solid decision-making skills, successful interpersonal relationship-building techniques, and exceptional written / verbal communication talents to achieve seamless human resources processes.

ø  currently enrolled in a society for human resource management (shrm) certification program with plans to obtain a professional in human resources (phr) certification by year s end, along with attaining completion of ncti coursework certification.

 

professional synopsis

 

leadership expertise

ø  apply dynamic managerial talents toward leading a top-performing team of 14 customer account executives, including actively monitoring staff adherence to company hr policies and processing bi-weekly payroll.

ø  actively provide objective performance appraisals and comprehensive supportive assessments, along with developing positive staff relationships and performing diplomatic employee conflict resolution.

ø  create dynamically effective training programs for new personnel, including implementing and maintaining high-quality standards for all associates to provide consistency within business operations.

 

organizational expertise

ø  maximize organizational efficiency by proactively developing and implementing a superior new employee recognition program instrumental toward fostering cooperative teamwork across a multitude of personnel levels and maintaining a valuable and productive working environment at all times.

ø  skillful in preparing daily and weekly business activity reports for executive-level management, including attaining recognition with a top performer award for exceeding all set organizational quotas.

 

communication expertise

ø  conduct valuable weekly and monthly meetings for management and associates to improve communication measures and encourage useful staff feedback, while developing balanced and informed team members capable of handling various business situations.

ø  boost operational results by ensuring optimal levels of customer service at all times while cultivating key client relationships through outstanding follow-up activities for achieving utmost consumer satisfaction.

 

specialized training

ø  optimize operational processes through extensive training in leadership and development, cqe, advanced hsd customer service, cross functional leadership, customer service leadership experience (csle), and technical operations leadership experience (tole).

 

~ key employment history ~

 

 

cag specialist / customer support supervisor

pac specialist / hsd product specialist / slce / nosa specialist

academic computer center assistant

tougaloo academic computer center, tougaloo, ms                                                                    2002 c 2003

 

education and technical skills

 

master of science in management / business administration (3.65 gpa)                               belhaven college

bachelor of science in computer science                                                                            tougaloo college

 

microsoft windows (98, me, 2000, xp, vista) • macintosh os • pc / mac hardware configuration

tcp / ip • dns • pop3 • smtp modem • emta configuration / installation

rf / network cabling / installation • networking environments (i.e. lan, wan)