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Yyyyyy x. yyyyyy

708 E. Biddle Street ö Xxxxxx, XXXXXX xxxxxx ö xxx-xxx-xxxx ö


Diverse, dynamic and ambitious Management Professional offering over 17 years of experience in project management, employee development, supervision and process engineering.  Eager to integrate education, experience and skills toward support the business objectives of a progressive organization.   Core competencies include:


© Employee Development and Training

© Quality Control/Safety Management

© Lean Manufacturing/Cost Reduction

© Business Analysis/Process Improvement

© Strategic Planning/Execution

© Problem Solving/Resolution

© Exceptional Communication Skills

© Time Management and Scheduling

© Build High Performance Teams

© Interviewing and Hiring


Key Contributions


© Through process improvement activities and a dedication to driving operational efficiencies, improved quality index by 8% for the financial year 2009.

© Effectively reduced overtime costs by 6%, and reduced overall operating expenses by 4.9%.

© Posted a significant increase of 7.1% for safety performance indicators, and achieved 0 accidents/injuries for 2008.

© Selected by Senior Management to lead Project Management initiatives for the Lean Process Implementation of 7 steps to problem solving.

© Experienced in preparing annual budgets and analyzing profit and loss reports; ensure consistency and compliance with all HazMat, safety and warehouse operations training.


Professional History


Office Depot, Inc, Odenton, XXXXXX (2005 to Present) - Production/Quality Manager

Ÿ  Provide leadership and oversight for 25 non-exempt production employees in a high-volume environment; recruit, train and develop a high performance team and direct activities to exceed the goals of the organization.

Ÿ  Promote a positive can do attitude, and drive cohesion among staff to increase employee morale and overall productivity.

Ÿ  Maintain operational integrity of assigned area, and create an atmosphere of open communication resulting in rapid resolution of issues and challenges.


FedEx, Washington, DC (1998 to 2004) - Senior Manager/Domestic Ground Operations

Ÿ  Integral in creating and managing an annual operations budget of $12MM; oversaw day to day operations for 8 Managers and 200 non-exempt employees.

Ÿ  Utilized an open-door management policy to maintain excellent communication and drive work-flow processes; assembled, training and motivated a high performance team, and continuously evaluated performance metrics while providing ongoing training and mentoring opportunities.

Ÿ  Performed complex investigations and provided resolutions for EEO and employee complaints; created an atmosphere of mutual respect, diversity and provided a lead by example management style.


FedEx (1991 to 1998) - Operations Manager/Customer Service Support Division

Ÿ  Efficiently utilized employee resources throughout tight controls in scheduling and cost containment strategies.

Ÿ  Ensured compliance with all corporate training requirements, facilitated safety and operations training, managed annual operations budget, and created a customer focused environment resulting in high satisfaction indicators.


FedEx, Xxxxxx, XXXXXX (1984-1991) - Courier

Ÿ  Ensured timely pick-up and delivery of packages; cultivated customer relationships and grew business through superior customer service and lead generation activities.



Morgan State University, Xxxxxx, XXXXXX - Bachelor of Science, Biology

Strayer University/Washington, DC - Accounting, Probabilities and Statistics Courses

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