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0000 xxxxxx xxxx , xxxx , xxxxx 00000


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented professional eager to contribute broad knowledge of hr operations toward actively supporting a progressive company in optimizing performance.


ø  offer solid experience in payroll and tax processing, with comprehensive knowledge of federal, state and local taxes requirements, banking, pre-employment and benefits.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

professional experience

client retention specialist, technical support specialist & client service representative, adp payroll services                                                                                                                     2005-present

  contribute advanced communication and negotiation abilities in saving clients who are considering leaving adp. 

  manage all disputes where adp legal department will be involved, demonstrating exceptional project management and multitasking skills. 

  conduct comprehensive research and analysis of in depth payroll and tax issue in order to identify and implement effective resolutions. 

  apply sharp business acumen toward providing high level support for managers, clients, and client services representatives in regards to payroll, taxes, benefits, banking, and other adp products and services, further illustrating ability to manage multiple functions.

  successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  exhibit solid leadership qualities in on-floor technical support to customer service reps, as well as training and mentoring new associates, playing a solid role in supporting the development of top-performing team members.

  oversaw special projects such as 2007 price realization, banking consolidation change, and 2008 retention program.


account coordinator, techtrans                                                                                          2005

  maintained full accountability for managing corporate account in all areas of service, profitability, and customer satisfaction, instrumental to boosting performance. 

  built and established key relationships and liaised effectively with managers, client, and outsourced agents regarding scheduling shipments, pricing, routing, and dispute resolution. 


client service representative, choicepoint                                                             2004-2005

  applied strong communication skills toward acting as first point of contact in responding to customer inquiries via phone, fax and email, troubleshooting problems and delivering technical support.

  successfully sold account upgrades and implemented new accounts.

  thoroughly analyzed reports and proficiently designed and recommended procedure changes to senior management to prevent recurring issues and provide enhanced customer service. 


administrative assistant/payroll administrator, peopleware, inc.                                        1998-2001

  steered payroll processing, accounts receivable and accounts payable management and travel arrangement administration.

  exhibited analytical and organizational skills in efficiently preparing monthly expense reports and updated general account records. 


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