Ø Productive, quality-oriented operations management professional eager to contribute exceptional business development, financial administration, and staff development skills toward optimizing operations of a progressive organization.
Ø Excel in training, developing and directing high-performance teams; have spearheaded numerous training initiatives, equipping staff with tools and resources for maximizing performance.
Ø Dynamic analytical, team leadership, report generation, project management, vendor relations, and problem solving skills.
Ø Technically proficient in Microsoft Office Suite as well as PTMS Scheduling and Assetworks Fleet applications.
Ø Possess Commercial Class B Driver s License with passenger endorsement.
MARTHA S VINEYARD REGIONAL TRANSIT AUTHORITY, Edgartown, MA 2006-Present
Strategically drive business development by directing workflow of vehicle repairs and preventative maintenance for 70 vehicles to comply with Department of Transportation (DOT) regulations.
Contribute dynamic leadership skills to supervise maintenance and driver staff; develop internal transportation policies and procedures and mentor employees in these methods.
Oversee logistics operations by maintaining schedules and dispatching of para transit and fixed route vehicles, ensuring safe and timely deliveries by implementing any necessary changes.
ACCUTECH INSULATION AND CONTRACTING, Ludlow, MA 2005-2006
Streamlined front office operations to support company President as well as management staff.
Resolved customer environmental needs through production of proposals and collaborating with outside contractors to schedule additional work as needed; wrote memos and answered incoming phone calls.
Facilitated project management initiatives by assigning work to field supervisors.
DESIGNWORKS, Ludlow, MA 2003-2005
Customer Service Representative
Served as liaison between management, sales staff, and customers to resolve service and account issues.
Prepared and processed online email, telephone, fax, and postal mail orders.
Conducted market research on product availability to ensure fulfillment of special requests as well as standard orders.
UNIVERSITY OF VERMONT-Burlington, VT
Bachelor of Science in Community Development and Applied Economics, 2001
Professional Dispatching and Scheduling
Halsey King s--Vehicle Maintenance Management And Inspection Certification
Cummins ISC and ISL 2007 Engine Training
Foundation Brake/Air Brake Certification
Supervisor Drug and Alcohol Awareness Training
ADA Compliance Training
Hiring Agent Name
I am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. To further my career opportunities, I am looking to relocate to the greater Boston area.
With my progressive experience in driving business success through general management and administrative assistant roles, I feel I will benefit your organization. Throughout my work history, I have consistently exceeded regional growth expectations through implementation of process improvements and policies/procedures. During my experience, I have cultivated sharp analytical and project management skills to develop and mentor staff in diverse business areas.
Some of my selected achievements include:
Business/Revenue Growth: Strategically drive business development by directing workflow of vehicle repairs and preventative maintenance for 70 vehicles to comply with Department of Transportation (DOT) regulations
Operations Management: Oversee logistics operations by maintaining schedules and dispatching of para transit and fixed route vehicles, ensuring safe and timely deliveries by implementing any necessary changes.
Team Leadership: Contribute dynamic leadership skills to supervise maintenance and driver staff; develop internal transportation policies and procedures and mentor employees in these methods.
To complement this background, I possess a bachelor s degree in community studies and applied economics.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. My goal is to transition my experience, creativity, and enthusiasm to your organization. I am confident that I could be a valuable asset, and look forward to interviewing with you in the near future.
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