Results-driven Project Management Executive eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at proactively identifying potential challenges and providing creative solutions.
Project Oversight • Workflow Management • Concept Development • Customer Service Retention
Troubleshooting • Situational Analysis • Timeline Adherence • Efficiency Best Practices
Process Benchmarking • Viability and Longevity Planning • Research & Analysis
Crisis Management • High Level Documentation
Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Possess strong organizational and analytical skills and highly adaptable in quickly changing technical environments.
Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.
Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Technology savvy and proficient in numerous applications and platforms including: MS Office Suite, MS Windows (9x, 2000, XP, NT, VISTA) as well as various research and statistical analysis tools.
Fluent in English and Spanish.
Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.
Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues to relevant parties.
Regularly schedule reviews and tracks progress of particular projects.
Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis.
Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance.
Astute at research and analysis using subscription-based tools such as Lexis/Nexis, Hoover s and internet search engines.
Primary responsibilities: Manage team of four (4) key personnel members responsible for the distribution, reporting and auditing of hundreds of IRS documents in order to determine an organization s business authenticity and curb fraud.
Facilitated excellent shareholder relations through direct interaction and extensive research at the GS-12 level.
Acquired broad knowledge of Federal Regulations and their application within the H1B, H2A and H2B Visa Programs.
Systematically reviewed and made determinations on over 10,000 Labor Condition Applications in both the iCert and Legacy systems against set regulatory and system compliance standards.
Analyzed and processed hundreds of withdrawals and wage source determinations under strict quality and time constraints.
Organized complete case history files for lawyers acting within the Board of Alien Labor Certification Appeals (BALCA).
Performed a variety of HR functions in the recruitment and training of over 40 new employees.
Customer Service Associate
Primary responsibilities: Provided excellent customer service by prioritizing and dispatching a high volume of urgent service calls in a timely and efficient manner for the construction industry and other firms throughout northern Virginia.
Created, updated and maintained rental contract agreements through use of company databases.
Primary responsibilities: Strategically selected for a position within the finance practice. As the oldest practice within CEB, finance a rewarding and challenging target area due to market saturation and customer time constraints.
Conducted research on over 250 U.S. based companies with revenue up to $15 billion.
Initiated and scheduled over 100 first contacts with senior-most finance executives (CFOs, Controllers, etc.) to discuss prospective membership and access to CEB s research, networking opportunities and decision support tools.
B.S. C Marketing Management, Minor C Global Business (Cum Laude), Virginia Polytechnic Institute and State University
National Collegiate Honors Society
Phi Kappa Psi ( ) - Served as Chapter Chaplin leading ceremonial events and peer counseling
Virginia Tech: Deans List
Award of Recognition - Virginia Tech Pamplin College of Business
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