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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

Management

Results-focused Manager with 10+ years experience seeks opportunity to contribute consummate skills toward collaborating with a progressive organization in maximizing bottom-line performance.

 

Key areas of Expertise


   Operations Management

   Business Development

   Process Development

   Account Management

   Quality Control

   IMACD Support/Processes

   Cost Analysis

   Inventory Control

   Networking

   Troubleshooting

   Tools Maintenance

   Client Coordination

   Data Management

   Customer Service

   Personnel Management

   Leadership and Training


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Professional Profile                                                         

  Escalate business development through innovative initiatives, strategic planning, and superior operations management which increase productivity and revenue growth; exceed goals and objectives

  Organized and detail-oriented with diverse expertise; proficient in management, financial administration, computer networking and troubleshooting, and the food and beverage industry

  Self motivated Leader with strong personnel management skills; experience in staffing, scheduling, and training

  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, customized solutions

  Communicate technical and complex information easily and concisely; fluent in English and Spanish

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Employment History                                                          

Unisys Corporation Salt Lake City, UT                                                                                04/2005 C Present

Global Account Relationship Manager                                                                                  09/2010 C Present

   Maximize operations through superior management of 7 sites world wide; support 9 languages

   Successfully direct all aspects of global operational governance and communication

   Boost global business development by initiating quality improvements and cost reductions

Acting Site Operations Manager                                                                                            06/2010 C 08/2010

   Reduced costs and optimized organizational functions through development of operational systems, processes, and policies; long-term planning achieved operational excellence

   Played key role in directing Support Services; served as liaison between support and business functions and launched improvements

   Demonstrated excellent leadership skills; provided positive motivation and supervision

 Account Relationship Manager                                                                                             11/2006 C 09/2010

   Key accomplishments included establishment of a new accounts, process improvements, superior support and customer service, cost reduction, and business development

   Proficiently managed service desk deliverables and spearheaded implementation of desk side support and Installation, Move, Add, Change, and Disposal (IMACD) processing for existing clients

   Displayed strong management skills; directed client coordination, staffing, queue performance management, reporting maintenance, and support groups management including problem and incident control

   Maximized efficiency through tools maintenance; analyzed and revised data bases and tools

   Effectively managed financial activities and researched new revenue opportunities; ensured pricing was provided and relevant to actual workload, processes, and objectives

Request Coordinator                                                                                                             11/2005 C 11/2006

   Subject Matter Expert for request management and customer service; successfully coordinated departments, processed improvements, and reduced error

   Actively participated and provided consultation during transition of accounts offshore; launched training and development for offshore Installation, Move, Add, Change (IMAC) support

   Essential member who designed and implemented Quality Control reporting of offshore evaluation

   Accurately processed incoming requests and conducted data entry

   Monitored Service Level Agreement (SLA) management between the accounts assigned; provided customer problem resolutions

Request Monitor                                                                                                                    04/2005 C 11/2005

   Increased efficiency and process development through value stream analysis

   Initiated use of Service Portal for request submission

   Demonstrated strong leadership qualities; provided formalized and standardized training for additional request management resources

   Conducted research of request concerns; documented data and suggested possible improvements

   Ensured exceptional customer service; efficiently managed customer requests until completed, and created change management tickets

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Additional Employment                                                     

Bilingual Customer Service Representative                                                                           08/2004 C 11/2004

Teleperformance Argentina Buenos Aires, Argentina

Owner/Manager, Freelance Catering Buenos Aires, Argentina                                                 06/2000 C 08/2004

Implementation Manager, International Gastronomy Institute Buenos Aires, Argentina            02/2004 C 06/2004

Manager/Events Coordinator, Deep Blue Bar & Restaurant Buenos Aires, Argentina               09/2003 C 02/2004

Food and Beverage Manager                                                                                                 02/2001 C 05/2001

Patagonia Plaza Hotel/Sol de los Andes Hotel San Martin de Los Andes, Argentina

Manager/Events Coordinator, Irish Pub & Restaurant San Martin de Los Andes, Argentina     06/2000 C 05/2001

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Technical Skills/Training                                                 

   CAD 911 Systems

   Networking: Identifying, adding, and removing system components; installations and configurations

   Diagnosing and Troubleshooting

   Memory, motherboards, and processors

   Printers, maintenance, and safety issues

   Automating EXCEL with VBA-Session 3

   Macros

   Pivot Tables

   System Resources and installing and configuring IDE and SCSI devices

   Information Technology Infrastructure Library (ITIL) Foundation, Key Skills

   Records Management

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Education & Professional Development                       

Culinary Arts Degree, Argentine Gastronomy Institute Buenos Aires, Argentina                                          2000

Gastronomy Professional Graduate

English Language Degree, University of London London, England                                                          DATE

Level 3 C Intermediate Communication                                                                                                   

Training Seminars


Export Compliance

Unisys Six Sigma Lean White Belt

Change Leadership

Communicating and Reinforcing Change

Diversity for Employees

Emotional Intelligence at Work

Improving Employee Performance

Increasing Your Emotional Intelligence

Overcoming the Challenges of Change

Teamwork and Emotional Intelligence

The Emotionally Intelligent Leader

ISO9001:2000

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