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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com
Management
Results-focused Manager with 10+ years experience seeks opportunity to contribute consummate skills toward collaborating with a progressive organization in maximizing bottom-line performance.
♦ Key areas of Expertise ♦
Operations Management
Business Development
Process Development
Account Management
Quality Control
IMACD Support/Processes
Cost Analysis
Inventory Control
Networking
Troubleshooting
Tools Maintenance
Client Coordination
Data Management
Customer Service
Personnel Management
Leadership and Training
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Professional Profile
Escalate business development through innovative initiatives, strategic planning, and superior operations management which increase productivity and revenue growth; exceed goals and objectives
Organized and detail-oriented with diverse expertise; proficient in management, financial administration, computer networking and troubleshooting, and the food and beverage industry
Self motivated Leader with strong personnel management skills; experience in staffing, scheduling, and training
Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, customized solutions
Communicate technical and complex information easily and concisely; fluent in English and Spanish
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Employment History
Unisys Corporation ▪ Salt Lake City, UT 04/2005 C Present
Global Account Relationship Manager 09/2010 C Present
Maximize operations through superior management of 7 sites world wide; support 9 languages
Successfully direct all aspects of global operational governance and communication
Boost global business development by initiating quality improvements and cost reductions
Acting Site Operations Manager 06/2010 C 08/2010
Reduced costs and optimized organizational functions through development of operational systems, processes, and policies; long-term planning achieved operational excellence
Played key role in directing Support Services; served as liaison between support and business functions and launched improvements
Demonstrated excellent leadership skills; provided positive motivation and supervision
Account Relationship Manager 11/2006 C 09/2010
Key accomplishments included establishment of a new accounts, process improvements, superior support and customer service, cost reduction, and business development
Proficiently managed service desk deliverables and spearheaded implementation of desk side support and Installation, Move, Add, Change, and Disposal (IMACD) processing for existing clients
Displayed strong management skills; directed client coordination, staffing, queue performance management, reporting maintenance, and support groups management including problem and incident control
Maximized efficiency through tools maintenance; analyzed and revised data bases and tools
Effectively managed financial activities and researched new revenue opportunities; ensured pricing was provided and relevant to actual workload, processes, and objectives
Request Coordinator 11/2005 C 11/2006
Subject Matter Expert for request management and customer service; successfully coordinated departments, processed improvements, and reduced error
Actively participated and provided consultation during transition of accounts offshore; launched training and development for offshore Installation, Move, Add, Change (IMAC) support
Essential member who designed and implemented Quality Control reporting of offshore evaluation
Accurately processed incoming requests and conducted data entry
Monitored Service Level Agreement (SLA) management between the accounts assigned; provided customer problem resolutions
Request Monitor 04/2005 C 11/2005
Increased efficiency and process development through value stream analysis
Initiated use of Service Portal for request submission
Demonstrated strong leadership qualities; provided formalized and standardized training for additional request management resources
Conducted research of request concerns; documented data and suggested possible improvements
Ensured exceptional customer service; efficiently managed customer requests until completed, and created change management tickets
Additional Employment
Bilingual Customer Service Representative 08/2004 C 11/2004
Teleperformance Argentina ▪ Buenos Aires, Argentina
Owner/Manager, Freelance Catering ▪ Buenos Aires, Argentina 06/2000 C 08/2004
Implementation Manager, International Gastronomy Institute ▪ Buenos Aires, Argentina 02/2004 C 06/2004
Manager/Events Coordinator, Deep Blue Bar & Restaurant ▪ Buenos Aires, Argentina 09/2003 C 02/2004
Food and Beverage Manager 02/2001 C 05/2001
Patagonia Plaza Hotel/Sol de los Andes Hotel ▪ San Martin de Los Andes, Argentina
Manager/Events Coordinator, Irish Pub & Restaurant ▪ San Martin de Los Andes, Argentina 06/2000 C 05/2001
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Technical Skills/Training
CAD 911 Systems
Networking: Identifying, adding, and removing system components; installations and configurations
Diagnosing and Troubleshooting
Memory, motherboards, and processors
Printers, maintenance, and safety issues
Automating EXCEL with VBA-Session 3
Macros
Pivot Tables
System Resources and installing and configuring IDE and SCSI devices
Information Technology Infrastructure Library (ITIL) Foundation, Key Skills
Records Management
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Education & Professional Development
Culinary Arts Degree, Argentine Gastronomy Institute ▪ Buenos Aires, Argentina 2000
Gastronomy Professional Graduate
English Language Degree, University of London ▪ London, England DATE
Level 3 C Intermediate Communication
Training Seminars
Export Compliance
Unisys Six Sigma Lean White Belt
Change Leadership
Communicating and Reinforcing Change
Diversity for Employees
Emotional Intelligence at Work
Improving Employee Performance
Increasing Your Emotional Intelligence
Overcoming the Challenges of Change
Teamwork and Emotional Intelligence
The Emotionally Intelligent Leader
ISO9001:2000
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