yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • firstname.lastname@example.org
results-driven, solutions-focused and detail-oriented team player desiring a challenging and progressive branch management role within a dynamic and successful financial institution.
ø offer over 17 years of solid and progressive executive-level consumer finance experience, including expertise within marketing, performance analysis, and customer service capacities.
ø adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
ø apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
ø capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
ø contribute proactive planning, developing, and implementing of sales campaigns / promotions to expand utilization of bank s products and services.
ø able to effectively maintain cross-sell ratios by peeling the onion , while profitably offering and closing the sale on all banking products to both new and established clientele.
ø skillful at performing independently or within a team to exceed all operational goals and objectives.
~ key achievements ~
~ ranked #1 for district new hires • achieved 2nd place for new product launch ~
~ branch awarded most profitable in new business checking ~
~ supported level 1 branch in achieving level 3 status ~
~ brought in high net-worth clients to bank ($200,000 - $10 million) ~
~ obtained satisfactory operation audit / compliance by reducing repeat exceptions ~
union bank of california, los angeles, ca
assistant vice president / customer service manager 2007 c 2008
ø maintained responsibility for all branch operations, including providing optimal customer service through the management of financial resources, analysis of branch activity, promotion of sales referrals, and compliance with all bank-based policies and procedures.
city national bank, santa monica, ca
assistant vice president / financial sales manager 2005 c 2006
ø effectively marketed all corporate-based business banking products, as well as recruiting new business by canvassing and cold calling from bank-provided lists.
ø oversaw the operations of the financial center in the branch manager s absence.
ø successfully partnered with nova merchant services.
wells fargo bank, los angeles, ca
business banking specialist 2004 c 2005
ø optimally offered all business banking products to both new and existing customers through effective marketing techniques such as cold calling, offering open houses, and profitably assessing client needs.
ø performed daily sales re-caps, stage coaching, and efficient and productive relationship building.
~ additional key experience ~
assistant branch manager, washington mutual bank, los angeles, ca 2000 c 2004
operations manager, cal fed bank, century city, ca 1991 c 2000
certificate of completion, how to deal with difficult people gehegan and associates training
certificate of completion, certified in getting past the gate keeper gehegan and associates training
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