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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx




results-driven leader eager to contribute strong management, customer relations, communication, and team-building skills toward actively supporting the employer in optimizing operational performance.


key qualifications


         versatile and resourceful; quickly adapts to new roles, responsibilities, tasks, and environments; adept at driving efficient business activities at multiple sites concurrently.

         excels in enforcing regulatory compliance, overseeing budgets, optimizing profit and loss performance, and administering staff training and development programs.

         superior multi-tasking skills; proficiently balances competing demands and completes daily priorities according to need, urgency, and special situations.

         analyzes, creates and executes administrative and operational procedures to eliminate redundancy, accelerate output, elevate service levels, and minimize expenses.

         exemplary blend of organizational, interpersonal, and problem solving skills.

         dynamic abilities in project coordination, risk management, operations leadership, driving cost control procedures, and achieving exceptional levels of customer satisfaction.


professional experience


wachovia corporation (world savings), oakland, ca, 2000 to 2008

director of policies and procedures (2005 to 2008)

         promoted to executive-level position overseeing 5 personnel in developing, implementing, and auditing strategic policy and procedural changes.

         spearheaded highly-effective processes to control risk and prevent fraud.

         leveraged excellent foresight to devise and administer auditing program comprised of internal audit, sarbanes-oxley and corporate security.

         substantially improved operational efficiency and bottom-line profitability by effectively spearheading system enhancement, new implementation, and policy revisions.

         navigated outstanding call center operations which consistently exceeded customer service benchmarks, maintaining service levels above 95%.

         continually updated website featuring company policies and procedures for 364 savings branches.

         visited and assisted branch managers struggling with operational deficiencies to reverse poor performance and strengthen internal controls.


district savings manager & atlas sales representative (2004 to 2005)

  • recruited, trained, motivated, developed and directed managers and associates in maintaining successful sales efforts and operations spanning up to 8 branches.

         exhibited polished flexibility in dual role as a atlas sales representative; consistently captured $1 million in monthly sales revenue.

         conducted regular performance evaluations for branch managers, provided coaching and feedback, and motivated employees to achieve peak levels of productivity.

         proficiently controlled budget for all locations, and led all assigned branches to earn nationwide charter club status each quarter.



yyyyyy x. yyyyyy ~ page 2 of 2


professional experience continued


region training manager (2004)

  • applied dynamic leadership talents to orchestrate development and delivery of training curriculum to 65 employees in two states.
  • conducted thorough evaluations to accurately measure training effectiveness and impact on job performance.


branch manager (2000 to 2004)

         directed daily business operations inclusive of sales, customer service, and compliance with internal policies and procedures and government criteria.

         hired, trained, and supervised 5 customer service representatives, two supervisors, and an assistant branch manager.

         played a pivotal role in guiding branch to rank #1 in district during quarterly contests and receive 100% in all customer service ratings.

         demonstrated superior talents in budget planning, administration and adherence.

         surpassed corporate sales goals and won charter club every quarter.


mcdonalds corporation, chicago, il, 1993 to 2000

first assistant manager

         instrumental in driving profitable operations through expertise in inventory purchasing/control, monthly audits, staffing, profit and loss statements, and workplace safety.

         exercised well-honed organizational strengths to formulate work schedules for 80 employees and 6 managers.


education /professional development


management training and workshops:

         leadership development

         leadership series

         management process

         managing the manager

         effective customer communication

         business writing


computer skills


microsoft office suite (word, excel, access, powerpoint, outlook), roboinfo













yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx









hiring agent name


company name


city/state/zip code



i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.


as indicated in the accompanying resume, i bring to you significant management experience, outstanding expertise in training, coaching, supervising and leading staff to high levels of productivity, and the flexibility to handle varying high-level operations tasks with an unwavering commitment to accuracy, efficiency, and compliance. to complement these qualifications, i offer solid organizational, analytical, research, and prioritization skills which are essential as a <insert job title/position>.


as a proactive contributor to your organization, you will find me to be a self-motivated and deadline-driven professional committed to supporting you in achieving your objectives through diligence, versatility, and exemplary communication skills. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy

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