versatile team player with strong customer service and administrative skills eager to contribute talents toward collaborating with employer to achieve goals
offer over a decade of experience in customer-focused, service-oriented industries, including 5 years with the internal revenue service, with solid skills in:
ø planning, coordinating and managing workflow/projects to meet critical timelines
ø applying strong prioritization, organization and multitasking skills toward optimizing productivity and efficiency while maintaining high quality standards
ø delivering superior customer service through proactive communication and solutions-focused problem solving
ø providing general administrative/business support including troubleshooting billing issues, processing client expense payments, managing multi-line phone systems, and maintaining detailed records/documentation
ø interfacing with diverse populations, building productive professional relationships and collaborating with team members
alameda county in-home supportive services (ihss)-oakland, ca 1997-present
provide quality in-home daily living services in a minimal-supervision capacity, demonstrating effective self-management, workflow planning and organizational abilities
apply administrative/clerical skills toward paying client bills, making appointments and coordinating schedules
prepare diet-specific meals and manage general household maintenance
internal revenue service - oakland, ca 2000 -2005
customer service representative
effectively consulted with taxpayers on broad scope of tax-related issues ranging from clarifying tax laws/compliance guidelines and advising on filing process to establishing installment agreements
applied strong research and analysis skills toward troubleshooting billing issues
proficiently managed high-volume, multi-line phone system
hiring agent name
i am currently seeking a challenging career opportunity in a (insert title of position) capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include solid experience in customer-focused, service-oriented environments within both government and health care industries. i excel in identifying and responding to customer needs, providing detailed information/guidance and resolving problems. in addition to my ability to delivery quality assistance, i offer clerical/administrative support skills and a working knowledge of billing/payment processes. i posses strong planning and organization skills and am able to apply these toward maximizing productivity and efficiency while maintaining high quality standards.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
yyyyyy x. yyyyyy
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