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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

seasoned business change analyst eager to contribute superior business management, staff development, procedural analysis, and process improvement skills toward supporting a progressive organization in optimizing financial and operational performance


ø  offer numerous years of experience in business analysis, needs assessment, strategic improvement planning, resource optimization, and employee training

ø  identify and address client-specific goals, prepare and administer budgets, develop and implement performance metrics tools, re-engineer processes, and launch major initiatives

ø  depth of knowledge in instructional systems design and integration, human performance improvement, e-learning and web-based systems, and gap needs assessment techniques

ø  consistently achieve impressive performance gains and maximum return on investment while operating within budget and schedule requirements

ø  dynamic communication, presentation, and relationship-management skills; solid record of c-level and presidential cabinet negotiation experience


master of business administration, university of tennessee, knoxville, tn                                                        2004

master of science in business organizational management, university of laverne, laverne, ca                       1990

~ professional certifications & affiliations ~

six sigma black belt certification ~ lean six sigma certification ~ instructional systems design certification ~ member, project management institute ~ project management professional (pmp) certification (anticipated completion spring 2009)

professional experience                 

business change management analyst, cnsi, rockville, md                                                                2008 c present

  • execute a broad range of duties to support the development of a $67m web-based medicaid management information system (mmis) with the medicaid information technology architecture (mita) 2.0 to optimize systems development and health care management for 102,000 south dakota medicaid recipients and 11,000 providers
  • work closely with subject matter experts, technical analysts, c-level state focus groups, and business change management and training teams to improve business processes, systems, and workflows in line with more than 3,500 state requirements
  • lead efforts to identify and document existing business processes, examine gaps between as is and to be, and re-engineer provider enrollment and credentialing, provider relations, claims processing, claims reporting and care management procedures


training & development consultant, lockheed martin, chantilly, va                                                                 2007 c 2008

  • successfully applied depth of knowledge in under secretary of defense for intelligence (usd(i)) guidance and performance standards towards the design of a presidential-directed capabilities-based test, training, and exercise program with a $120m budget
  • outlined strategic planning blueprint for testing all national intelligence community essential functions, succession and business operations continuity, contingency planning framework, and critical infrastructure security; crafted comprehensive plan for quantitatively measuring performance of diverse functions  
  • conducted detailed analysis that resulted in the creation of a innovative learning and development strategy aimed at optimizing performance, program/content development, and program evaluation


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wayne grachek                                                                                                                                                                                    page 2


director of training & total quality management consultant, eliason & knuth, omaha, ne                   2006 c 2007

  • effectively managed all aspects of corporate training program to boost sales through the implementation of industry best practices; eliminated six-month training backlog in a three-month timeframe and cut program costs by 19%
  • developed and conducted intensive curricula for leadership development, customer relationship management, and corporate communication skills; significantly improved revenues and employee morale
  • created metrics to compare targeted performance indicators with actual results; authored a 360-degree employee assessment survey


management & leadership consultant, booz allen hamilton, omaha, ne                                              2004 c 2006

  • proficiently steered operations of seven-member team in identifying, negotiating, and closing key development contracts within the aerospace and defense sectors; administered $2.5m budget with optimal roi and on-time delivery
  • managed major projects including coordinating a two-day strategic planning conference attended by more than 200 information operations specialists, and producing a blueprint for joint space operations project with $17.5m budget
  • selected as omaha office diversity lead and recipient of team appreciation award


~ military background ~

united states air force                                                                                                                         1983 c 2004

organizational learning & development manager, us strategic command, offutt air force base, ne (2004)

  • completed needs analysis of a $2.5m corporate training department and designed transformational solution to address needs and enhance global training initiatives, improve the organization s knowledge management, and bolster distance learning capabilities
  • developed sophisticated e-learning program that included redesigning the training structure, web-based learning capabilities, and electronic training management on a $624,000 budget

director of global training, us strategic command, offutt air force base, ne (2003 c 2004)

  • collaborated with more than 750 smes from the dod, dhs, and department of state to establish highly effective global training events testing military readiness; managed $1.3m budget and saved $150,000 in annual costs

strategic planning & analysis manager, us strategic command, offutt air force base, ne (2002 c 2003)

  • analyzed critical post-9/11 dod investment strategy to determine initial funding; findings and recommendations were applied by the pentagon to the global war on terrorism roadmap investment plan
  • consulted all military branches and original equipment manufacturers, including nuclear, biological, radiation, and chemical experts to complete quantitative analysis and architecture design; constructed organizational investment roadmap for counter-proliferation of weapons of mass destruction

deputy commander, 12th flying training wing, randolph air force base, tx (2001 c 2002)                                

  • served as leadership development and senior management consultant second-in-command of 18,000 military and civilian personnel; responsible for an air force installation with 712 facilities, 1,019 housing units, and 5,044 acres of ground/airfield valued in excess of $2b, construction and design of $45m+, and priorities/services exceeding $10m
  • expertly directed  liaison of logistics, medical, support and operations groups in recovery of base conditions and facilities in the wake of three major disasters, 9/11, flood and total water supply loss

director of instructor training, 12th flying training wing, randolph air force base, tx (1999 c 2001)

         directed operations of a $50m+ flight instruction training program; actively recruited, trained, and supervised more than 70 instructors responsible for specialized simulations, technical, occupational, and vocational performance training and documentation of more than 550 military students per year

training concepts & global training project manager, us strategic command, offutt air force base, ne (1995 c 1999)

  • conceptualized, marketed, implemented, and managed transformational project planning system to build the nation s largest nuclear command, control, and communications test to evaluate national security and readiness against weapons of mass destruction


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


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i am currently seeking a challenging career opportunity in a insert target job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include strong experience in organizational analysis, development, and management from both the private and military sectors.  i excel assessing business performance, setting goals, preparing budgets, implementing cost controls, and directing operations to achieve established targets and continuous improvement.  i have effectively applied my skills and knowledge toward launching major initiatives, process improvements, systems overhauls, and employee training programs.  my unique ability to unite and work effectively with interdisciplinary specialists has consistently proven instrumental in my success at delivering extraordinary results.  to complement this background, i offer a ms in business organization management, an mba, and extensive professional training.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







wayne grachek

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