Yyyyyy x. yyyyyy 1264 Tierra Pueblo Drive - El Paso, TX 77938
Solutions-focused IT/IS professional eager to contribute technology expertise as well as dynamic team building, project management and interpersonal relation skills toward actively supporting the employer in optimizing results as an integral staff member
Ø Offer over 5 years progressive IT experience in all facets of desktop, installation, configuration, maintenance and implementation, with comprehensive project management background.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
Ø Extensive knowledge and experience in server administration and management.
Ø Successfully configured 3500 Cisco switches at EPIC Technologies, demonstrating solid technical knowledge and skill.
Ø Effectively reduced average response time from 3 days to 2 hours at Navy/Marine Corps Intranet by actively tracking and following up on trouble tickets.
Ø Conducted comprehensive review and analysis of customer needs and recommended appropriate products or solutions at Sutherland Group, with strong focus on providing time and money saving solutions.
Ø Numerous Computer Certifications, including: MCSE; Microsoft Certified Professional 2000; Microsoft Certified Systems Administration 2000; and MCSA 2003.
EPIC Technologies - El Paso, TX 2005-Present
Play an instrumental role in maximizing efficiencies by successfully designing and constructing cutting-edge LAN supporting both Distribution Center and manufacturing plant operations.
Drive all hardware/software system reviews, identify and address existing and potential issues and create proactive Windows server and Microsoft service pack upgrades and enhancements for optimal results.
Contribute technical and analytical abilities toward running and attaching all network cables; configuring and connecting access points and switches; and setting up and configuring domain controllers, file servers and workstations.
Steer the structuring and implementation of information system security policies and procedures substantially improving performance.
Oversee diverse server administration and maintenance activities, ranging from managing daily backups, checking event logs and disk space and creating/managing user accounts to designing group policies, managing Exchange server 2003 and setting up workstations and laptops.
Navy / Marine Corps Intranet - San Diego, CA 2003-2004
Help Desk Technician
Applied industry expertise and strong communication skills toward acting as first point of contact in responding to inquiries, troubleshooting problems and delivering education to U.S. personnel located nationwide.
Successfully promoted superior service and exceptional client satisfaction by promptly resolving issues regarding Remote Access, Software applications, network connectivity, and hardware replacement.
Maintained full accountability for building and establishing key client relationships through outstanding communication, technical efficiency and problem-solving skills.
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Sutherland Group - San Diego, CA 2002-2003
Help Desk Technician
Proficiently provided second level technical support to end users of a leading personal computer and component merchandiser.
Focused on troubleshooting operations to resolve OS and application resource conflicts in order to maintain system reliability.
United States Navy 1995-1998
Boatswain Mate - Honorable Discharge
Additional employment and military history and information available upon request.
Education & Professional Training
Network Engineering Diploma - Kelsey Jenney College, 2000-2001
Numerous Computer Certifications, including: MCSE; Microsoft Certified Professional 2000; Microsoft Certified Systems Administration 2000; and MCSA 2003.
Windows 2000/2003 server; Hardware installation; Cisco 3500 switches; Window 2000/XP; Cisco Aironet 1200 access points; MS Offices 2003; Desktop/Laptop Imaging; Blackberry Enterprise Server; Active Directory; Veritas Backup Exec 10; Exchange server 2003
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