Yyyyyy x. yyyyyy
Performance-driven Telecommunications Industry Professional eager to contribute technical proficiencies as well as dynaxxxxxxc project management skills toward supporting operations of a progressive organization. Broad based experience in process engineering, problem resolution, and customer experience; decisive and straightforward with a sincere dedication to influencing positive business results.
Core competencies include:
OHM/Vellemon/Wirescope 350 Meters
Technical Writing/Process Documentation
CAD Drawings/Blueprint Interpretation
Persuasive & Effective Speaker
Provide Help Desk/Technical Support
Telecom Planning/ Design
Critical Thinking/ Decision Making
Education/Professional Development/Technical Proficiencies
Present: Lansing Community College - Associates Degree, Electrical Application Science, In Progress
New England Institute of Technology, Palm Beach, FL - Associates Degree, Computer Science
Corning Unicam Fiber Optic Splicing System Certified
Avaya 8700 Series Servers and G350 Media Gateway
Avaya CM 5.0 Advanced Adxxxxxxnistration
Octel Voicemail/Centrex Systems
2007 to Present: Legislative Service Bureau, Lansing, XXXXXX - Telecommunication Technician
Maintain oversight for operations and functionality for all communications systems and fiber optic database for the Legislative Branch of government, State Of Xxxxxx; troubleshoot, repair and install equipment, manage emergency situations, and resolve issues to ensure maximum capabilities.
Collaborate with business units to gather required needs to maintain appropriate inventory and equipment; liaise with vendor representatives and suppliers, and make suggestions for infrastructure improvements and upgrades.
Certified Avaya CM 5.0 Adxxxxxxnistrator and Back-Up Telecom Systems Adxxxxxxnistrator, and retrieve all data within legislative bureau.
2004 to 2007: Xxxxxx Xxxxxxcrotech, Grand Rapids, XXXXXX - Satellite Installer
Installed and respired satellite services and equipment for television and internet capabilities; maintained accurate records of job specifications, and provided outstanding customer service; trained clients and end-users on functionality and features.
2000 to 2004: SBC, Lansing, XXXXXX - Communications Technician
Interacted with a diverse client base to install and repair voice and broad band services on DSL, ISDN, and T1 s; leveraged extensive knowledge of phone systems to quickly and accurately resolve issues.
Managed a high-volume schedule; prioritized orders, and contributed toward training of new technicians.
1995 to 2010: Great Lakes Trader Newspaper, Williamson, XXXXXX - PC Consultant; Support Technician
Maintained and serviced IBM computers and machines; trained personnel on programs and applications, and assisted editors with layouts and custoxxxxxxzations.
Entered data databases and created manifests as needed.
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!