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                                                                                                                                      abc@xyz.com

 

objective

results-driven leader eager to contribute expertise in operations management, business development, strategic planning, branding, it and leadership in a challenging assignment optimizing bottom-line performance.

 

career profile

ø  over 12 years of experience in information technology, technical support, customer service, supply chain, problem resolution, office management and documentation.

ø  licensed real estate agent in texas.

ø  educated and trained in advanced computer and information systems.

ø  self-driven, effective team player with strong decision-making and training skills.

 

professional certifications

real estate license, state of texas

 

technology skills

microsoft office suite, windows xp/7, tcp/ip networking, lan/wan infrastructure, c++, oracle, vpn

 

professional experience

fortune investment properties, houston, tx                                                                      2005 - present

project manager

       retained to direct projects from initial planning to final testing/implementation.

       manage all project budgeting, forecasting and scheduling.

       ensure oversight/monitoring on secondary projects with complete feed-back to key stakeholders.

       initiated market strategy to leverage short sale properties that produced $4mm in savings and 23% increase in purchasing power.

       deliver exceptional support to 80+ real estate agents, contractors and employees at multiple sites in houston, austin, san antonio and dallas.

       became sole project manager to exceed net income objectives in past two fiscal years.

       establish and maintain virtual private network and coordinate with staff on processes.

       test and troubleshoot new software, hardware and devices.

 

innovative solutions llc, huntsville, tx                                                                                2001 - 2005

operations manager

       recruited as strategic and tactical business partner.

       developed successful computer networks, managed workstations and oversaw inventory control for operational and supply chain functions.

       slashed total overhead expense 9% in under six months, producing $12,000 in monthly savings.

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       delivered exceptional vendor management for equipment storage and supplies.

       facilitated assurance of inventory levels throughout supply chain.

       launched national pricing/supply chain model for third-party computer product/accessories sales.

       improved margin 4% through solid time management of labor and total cycle time from orders placed to delivery.

       reduced yearly selection/training expenses 27% by lowering total turnover 10%.

       responded to incoming phone calls, troubleshot computer problems and supported users.

       documented and tracked problems, and designed and built custom computers.

       managed accounts and provided user feedback.

 

 

prior background

before 2001, served as department manager, the associates, houston, tx, with duties covering workforce management, recruitment, process improvement and conducting meetings.  produced 23% team productivity upgrade and achieved 7% annual performance rating improvement.  also served as office support i, mustang engineering, katy, tx, resolving client problems with software, hardware and printers, and delivering exceptional customer service.

 

 

education

champion school of real estate, houston, tx

real estate license course, 2008

 

sam houston state university, huntsville, tx

bachelor of business administration, management information systems, 2005