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Career Objective                                                                                            

Solutions-focused, quality-oriented Senior Systems Field Engineer eager to contribute technical expertise, seeking a challenging position within a dynamic company, with room for long-term growth and personal and professional development.



Ø  Offer progressive experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

Ø  Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

Ø  Proficiently steer projects from concept through delivery

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Maintained Secret Security Clearance with the Department of Defense from 1990-1995.

Ø  Attended the Quota Club with Memorex Telex in Singapore.


Professional Experience                                                                               

Amdahl Corporation/Fujitsu Computer Systems                                                              1995-Present      

Senior Systems Field Engineer

  Contribute solid technical expertise and dynamic communication skills in maintaining full site responsibility for Enterprise level customers in Indianapolis area.

  Proficiently support all other Indianapolis, Bloomington and Ft. Wayne customers, with strong focus on optimizing productivity and efficiency.

  Apply sharp business and technical acumen in delivering customer support, services, and solutions to boost customers competitive advantage.

  Complete numerous special projects supporting enterprise-wide operations, including working in DASD Certification/Validation.

  Exhibit strong leadership qualities as Instructor for the Specrtis Disk product for fellow Field Engineers. 


Federal Computer Service Corp.            - Ogden, UT                                                                 1994-1995

Senior Customer Support Representative

  Successfully maintained Hitachi Data Systems equipment at Hill Airforce Base.

  Promoted superior service and exceptional customer satisfaction by promptly responding to inquiries, resolving problems and preventing escalation.

  Proactively built and established key relationships and liaised effectively with senior management, staff, clients and vendors.

  Applied advanced communication skills toward diplomatically troubleshooting and resolving customer issues.


Prior Experience


Amdahl Federal Service Corp. - Indianapolis, IN                                                 

Systems Field Engineer


Memorex Telex Corp. - Indianapolis, IN

Customer Engineer C Novell CNE Certified


Education & Professional Training                                                            

Associates Degree in Electronic Engineering Technology C ITT Technical Institute (Indianapolis , IN); Graduated with Honors


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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have a comprehensive background in technology and customer service, assuming increasing levels of responsibility. 


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy


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Contact Name

Company Name


City/State/Zip Code




Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.


Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.






Yyyyyy x. yyyyyy









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