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Yyyyyy x. yyyyyy

12718 Wild Rye Court

Plainfield, Illinois 60585

Phone: (xxx-xxx-xxxx








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a <insert job title/name of position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


In addition to a substantial background in information systems management, I bring to you excellent strengths in network administration, technical support, IT security, data center operations, and infrastructure management. To complement these qualifications, I offer an unwavering commitment to maximizing operational effectiveness, customer satisfaction, and cost control which is paramount as a <insert job title/position>.


As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.






Yyyyyy x. yyyyyy







Yyyyyy x. yyyyyy

12718 Wild Rye Court

Plainfield, Illinois 60585

Phone: (xxx-xxx-xxxx



Dedicated and sharp IT Professional eager to contribute exceptional leadership, infrastructure management and networking expertise toward supporting a dynamic organization in optimizing performance and productivity.  

Qualifications Profile


         Substantial experience in technical support, project/team leadership, and administration of network infrastructure, servers, desktops and software applications within a multi-location enterprise environment.     

         Superior expertise in developing and executing strategic policies, procedures, and methodologies to optimize technology performance.

         Sound problem solving skills, analytical thinking capabilities, and documentation skills.

         Analyze, create and execute technical procedures to eliminate redundancy, accelerate output, fortify IT security, and control costs.

         Adept at installing, configuring, fine-tuning, updating and maintaining hardware, platforms and peripherals.

         Extremely deadline- and detail-driven, and perform effectively under pressure.

         Dynamic skills in network planning, design, set-up, configuration, troubleshooting, and repair.

         Equally proficient in hands-on and supervisory roles; proven talents in managing and motivating teams to complete projects within defined budgets and rigid schedules.

Technical Expertise


Software & Tools: Windows 2008, 2003, 2000, NT, Active Directory, Exchange 2007/2003, MS Office Suite, Visio, Project/Project Server, Share Point Server, WSUS, Virtual PC/Hyper-V; Lotus Notes/Domino 7.1; AS/400 C iSeries; Blue Coat Proxy Server; Iomega NAS; Rightfax Enterprise; AutoCAD Enterprise; Neverfail; Symantec Ghost, Backup Executive and NetBackup; Citrix Metaframe Presentation Server 4.0/4.5; VMWARE ESX Server 3.5; Blackberry Enterprise Server 4.5 Exchange 2003/2007

Networking: TCP/IP; IPX/SPX; DNS; DHCP; WINS; SMTP; FTP; POP; TELNET; SSH; SSL; IP Monitor 8.5; Solar Winds; Dell Open Manage; HP Systems Insite Manager; Cisco PIX Firewall, Switches, Routers, ASAs, and Wireless Access Points

Storage (SAN): Dell MD1000 / 3000; IBM Fiber Attached; iSCSI

Professional Experience


Worknet, Inc., Naperville, Illinois, 2007 to Present

Data Center Engineer

         Applied proficiency with NLB (network load balancing) and clustering technologies to effectively  configure Exchange 2007 environment consisting of 6 servers.

         Improved performance and stability by upgrading hosted Exchange 2003 environment comprised of 30 clients and 6000+ users to Exchange 2007.



Michael Czerniak .. Page 2 of 2

Professional Experience continued


         Seamlessly migrated 5500 mailboxes from Exchange 2003 to 2007 across separate forests.

         Enhanced network management by configuring Windows 2008 Active Directory Forest and successfully converging 4 separate domains.

         Demonstrated exemplary organizational talents in upgrading Blackberry Enterprise Servers for Microsoft Exchange 2007, and implementing VMware environment featuring 4 ESX 3.5 servers and 1 ESX Virtual Center.

         Handpicked based on inherent technical acumen and team-building skills to serve as Lead Engineer on significant client initiative valued at $50K.

         Resourcefully established and introduced internal processes to standardize daily activities such as post-incident review, priority-setting, change management and project implementation methodology.


Sunstar Americas, Inc., Chicago, Illinois, 2002 to 2007

Network Engineer         (2005 to 2007)

         Championed series of initiatives to update and streamline technology infrastructure:

o    Consolidated servers into VMware Virtual Infrastructure to significantly reduce hardware.

o    Replaced obsolete PCs with 4 Citrix Presentation Servers and 100 thin terminals.

o    Diligently upgraded all Windows 2000/NT servers to Windows Server 2003.

         Improved IT security and performance by installing Microsoft WSUS (Windows Server Update Services) to enable application of software patches to PCs and servers.

         Efficiently planned, analyzed, installed and configured Cisco wireless network to improve mobility, and implemented Windows 2003 Active Directory for three international offices.

         Instituted process of thoroughly documenting corporate IT network details.


Computer Specialist         (2002 to 2005)

  • Migrated Microsoft Exchange 5.5 to Lotus Domino Server for 500 users, launched Lotus Notes/Domino, and trained employees in system use.
  • Integrated Windows 2000 Active Directory and transferred 500 users from Novell Netware.
  • Exercised outstanding analytical strengths to troubleshoot and swiftly resolve issues with user desktops, vital to optimizing business continuity.
  • Requested to remain as full-time employee following completion of contract assignment from Sierra Systems; expedited daily LAN backup process and leveraged disk cloning software to configure 100 laptops for remote sales force.


Strategic Staffing Solutions, Inc./ McDonald s, Inc. Oak Brook, Illinois,  2001 to 2002


  • Consistently ranked among top 5% of support analysts in call volume and timely issue resolution.
  • Relied upon to coach, mentor and guide team members in providing quality technical support.
  • Strategically devised team processes and performance metrics to elevate customer support rating.


Earlier Experience:

Executive Support Specialist, Marchfirst, Inc., Chicago, Illinois, 2000 to 2001

Help Desk Technician, Blackman, Kallick, Bartlestein, Chicago, Illinois, 1998 to 2000

Education/Training & Certifications


Microsoft Certified Systems Engineer (MCSE), Windows 2003

Managing Multiple Projects, Objectives and Deadlines: Skillpath Seminars, Lombard, Illinois

Administering Lotus Domino 6/6.5 Environment: Operating Fundamentals, Building the Infrastructure, Managing Servers and Users: Productivity Point, Chicago, Illinois

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