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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
skilled hospitality professional eager to contribute hotel and restaurant management, business development, sales, coordination and staff supervision capacities in a challenging assignment.
career profile
ø over 13 years of organizational leadership experience ranging from hotel management, sales and marketing to facilities, operations and staff supervision.
ø b.a., hotel/restaurant management.
ø strategically collaborate with personnel to maximize performance in facilitating operations and attaining organizational goals.
ø complete key projects on-time and within budget.
technology skills
aloha pos,, microsoft excel, starsource, timesaver, his micros
professional experience
the ambassador east hotel, chicago, il 2009 - present
assistant restaurant manager
schedule and oversee banquets, audit and finalize payroll and identify maintenance deficiencies.
coordinate with all staff members to improve customer service and manage customer complaints.
prepare wine and beverage lists and ensure positive relations with other departments.
the pump room, chicago, il 2008
assistant restaurant manager
developed operating procedures, created sales reports, updated side work lists and drafted schedule for 20 employees.
inventoried wine, beer and liquor monthly, maintained daily time edits and conducted staff training.
resolved customer problems, interviewed, selected and trained personnel and worked floor.
the palmer house hilton, chicago, il 2007 - 2008
outlet manager
developed sops, designed staff fine dining training programs and coordinated with executive chef.
interviewed, selected, trained and disciplined employees and organized departmental meetings.
scheduled staff, developed periodic forecasts and tracked hotel employee incentive programs.
implemented food and beverage cost controls and ensured regulatory compliance.
monitored facility and kitchen areas, ensured food quality and conducted weekly restaurant reviews.
created, implemented and marketed new menus and menu items.
yyyyyy x. yyyyyy
page two
west chicago - city center, chicago, il 2003 - 2006
outlet manager
developed and implemented sops, created and distributed sales reports, conducted performance reviews and monitored incentive programs.
hotel manager on duty every ten weeks for 24 hours monitoring and supervising all hotel operations.
wrote training materials, restaurant re-concepting in 2005 and retrained staff for new standards.
created excel spreadsheet for wine inventory of over 140 brands and managed staff of 16 employees.
resolved customer complaints, handled cash, developed forecasts and wrote correspondence.
upgraded dining room materials, coordinated with other departments and created action plans in case of labor disruptions.
member of hotel safety committee and achieved three perfect scores with corporate hotel shopper.
bel-aire princess, bangkok, thailand 2003
management trainee
received instruction in housekeeping, front office and food & beverage departments.
maintained hotel standards and conducted service training and english classes for staff.
guest relations officer coordinating between hotel guests and hotel departments.
caf express, evanston, il 2000 - 2003
manager
member of management team that tripled sales in two years and trained new employees.
recruited and supervised staff of 11, prepared weekly schedule and inventoried dry goods.
reconciled cash register and prepared daily bank deposits.
prior background
sous chef employed by oceanique restaurant responsible for maintain food cost percentage, receiving and checking orders, developing new recipes, performing meat and fish inventories, setting up line service and cleaning up at end of shift.
garde mange cook and dining room fish chef for ritz carlton hotel, as well as earlier internship in multiple food outlets.
education
kendall college, evanston, il
bachelor of arts, hotel & restaurant management 2003
associate of applied science, culinary arts 1997
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a hotel operations capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 13 years of employee supervision, departmental coordination, hotel and restaurant operations, leadership and management experience. to complement this background, i possess staff supervision, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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