Strategic Organization Professional with expertise in analyzing data, increasing efficiency and productivity of operations, and client relations, eager to contribute to the success of a progressive company. 

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, data analysis and integrity, report generation, tactical support and initiatives, operational efficiency practices, conflict management and effective communication techniques, research and development, strategic planning, organization development and change management.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

Ø  Possess expansive technical skills and knowledge of multiple survey and software applications including; MS Office Suite, NCS Design Expert, Scan Tools, Survey Tracker. 

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

 

CME Program Coordinator / Evaluation Design Expert, Knowledge Point360, LLC             2007-2008

 

  Primary responsibilities included coordination of activity evaluation process with program management staff.  Additional functions included; 

  Trained additional CME Staff to assist in evaluation process;

  Designed and produced evaluation forms/surveys according to established guidelines and timelines;

  Prepared evaluation/survey summary reports according to established guidelines and timelines;

  Reviewed and updated, as necessary, evaluation procedures;

  Recorded and updated evaluation forms/surveys and summary reports in CME evaluation log;

  Worked closely with other CME Department staff in the development, production, and tabulation of evaluation forms/surveys;

  Develop and maintain form templates used in the development and implementation of CME activities;

  Reviewed activity evaluation results and bring any issues to the attention of the CME Director.

 

 

 

 

 

 

 

Conference Registration Team lead, Thomson Physicians World                                           2005-2007

 

  Primary responsibilities included ensuring that all written customer contact and credit letter are issued in time fashion and transfer of relevant information between departmental lines.  Specific functions included;

  Ensuring that all correspondence is loaded correctly and presented accurately to our meeting attendee;

  Trained co-workers to assist in various processes with Conference Registration;

  Assigned duties to the Conference Registration Representatives;

  Generated participants report for the program teams everyday.

  Participated in the testing of the PeopleSoft software for the Conference Registration Team.

  Conducted system functionality testing: developed and executed test cases, produced problem reports and suggestions;

  Ensured effective coordination between development team and testing team.

 

Operations Data Integrity, Thomson Physicians World                                                            2002-2005

 

  Primary responsibilities included comprehensive management of company bulk, Fax and E-Mail Blasting on the web using outside vendor.  Specific functions included;

  Management of processing lists and cleaning for company s program staff, Managers and Directors;

  Served as key SME related to maintenance of former partners personal Products Database;

  Developed detailed procedures for Program teams and Managers on how to utilize outside vendors for Bulk Fax and Email Blasting;

  Served as resource for training program staff and Managers in the proper use of the Web Interface for Fax and Email Blasting;

  Managed data integrity of company s corporate databases;

  Assisted Desktop Support on special projects;

  Managed database regarding tracking recipients related to various promotions;

  Supervised staff of three to ensure all Data Integrity Projects were completed in a timely fashion and within deadline requirements.

 

IT Data Integrity Specialist II, Thomson Physicians World                                                         2000-2002

 

  Primary responsibilities included inclusive development of procedures to ensure proper data input into numerous corporate databases.  Specific functions included;

  Trained new employees on proper database input procedures;

  Designed customized statistical reports in Excel for each program evaluation;

  Generated excel reports on evaluations of speakers;

  Researched various databases on web (i.e. AMA) for physician professional information.

 

Data Input Specialist, Professional Detailing, Inc.                                                                      1998-2000

 

  Primary responsibilities included database entries and management of information, updating database as needed, preparation of comprehensive reports for executive management, coordinating resources between doctors, representatives and internal staff, as well as additional tasks as required.

 

 

n Information System Degree, Ramapo College

n A.S. C Computer Science, Monroe College

n Diploma C Networking Engineering / Data Communication, The Chubb Institute