xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven, motivated leader eager to contribute dynamic client relations management, team-building, business development and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and revenue performance as a key staff member.

profile

ø  offer 15+ years progressive sales and relationship management experience in the bankcard, service and elections industries, with comprehensive client relations and account management background.

ø  relied upon to lend extensive expertise and serve as a resource in dealing with customers.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and p&l administration.

ø  identify, establish, and manage strategic relationships to leverage significant long term business opportunities.

ø  effectively develop and implement targeted plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully leads top-performing teams committed to providing superior service.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  extensive listening skills, logical thinking and innovative decision-making abilities.

recent career achievements

ø  forged and developed integral relationships to increase client base, ensuring retention levels and client loyalty.

ø  proficiently developed and implemented processes to boost complete and error-free releases and implementations by collaborating directly with change management group.

ø  significantly increased overall business partner satisfaction with the entire development staff and aligned the team more closely with the business.

ø  conducted comprehensive review and analysis in order to design and develop documents and processes which was adopted enterprise-wide and is currently still required throughout the solutions area to ensure mutual understanding of initiatives. 

professional experience

physicians mutual insurance company, omaha, ne                                                              2004-present

manager, application development (2007-present)

  build and establish key partnerships and liaise effectively between the development team and the business partners, integral to improving relationships.

  contribute dynamic leadership skills in managing 4 main distributed systems within the enterprise technology group (etg) and overseeing a team of 11 individuals made up of developers, designers and usability analyst. 

  apply sharp business acumen toward defining and implementing policies to redesign and create a more efficient, effective and structured team. 

relationship manager (2004-2007)

  improved client relations by identifying needs and applying proactive sales, negotiation and closing techniques. 

  relied upon to lend expertise on promptly and professionally resolving difficult situations.

  exhibited advanced communication and interpersonal relation skills in overseeing relationships with senior leaders to mid-level managers within the enterprise technology group s client base. 

  achieved numerous commendations from executive-level clients for dedication, value to their respective areas and reliability/dependability.

 

election systems & software (es&s), omaha, ne                                                                2001-2004

business manager, professional services (2003-2004)

  increased overall awareness of the effectiveness of individual client relationships through report development and tracking, directly leading to sales strategy restructure opportunities. 

  cost-effectively allocated, administered and maintained budgets for the entire professional services department. 

 

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charles p. laramy                                                                                                                                   page 2 of 2

 

 

election systems & software (es&s), omaha, ne                                                                2001-2004

business manager, professional services (2003-2004)

-continued-

  proficiently developed and completed all requests for proposals (rfps); streamlined and standardized information to optimize productivity and efficiency.

  strategically planned, tracked and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

director, professional services (2001-2003)

  supervised, motivated and mentored 6 national project managers and up to 60 total support staff, playing an instrumental role in the development of top performing team members.

  promoted superior service and exceptional client satisfaction through consistent and timely delivery of negotiated items and thorough follow-up. 

  contributed detail orientation and organizational skills in maintaining full p&l responsibility for assigned clients.

  exhibited advanced communication and interpersonal relation skills toward transforming company s most difficult and demanding client into a strategic partner.

 

first data resources (fdr), omaha, ne                                                                              1984-2000

director, new business development (1999-2000)

  generated $500k in sales of additional products and services to one client s existing $44m revenue stream. 

  achieved 100% of bonus yyyyyy x. yyyyyys during this period through hard work and dedication.

  determined and provided solution sets geared toward meeting client yyyyyy x. yyyyyys through company productions and services, instrumental to boosting sales.

director, client development (1998-1999)

  directly managed 8-member team ranging from entry- to manager-level, with strong focus on maximizing efficiency and performance.

  maintained full responsibility for overall relationship and service delivery to one of fdr s top 10 clients to ensure satisfaction and retention.

prior positions with company (1984-1998)

  promoted to lead positions including project manager/client service rep. and manager, client services.

  enhanced customer satisfaction and retention through the initiation and management of a strategy to drive customer inquiries to the company s response center for recording and tracking.

  effectively planned, coordinated and facilitated 128 yyyyyy x. yyyyyys including key product and service implementations.

  due to exceptional contributions and successfully implementing a project that identified key customer needs and directly resulted in additional revenues, key executive at the client level sent a personal letter of commendation to company executive vice president.

 professional development/training

certified in itil (information technology infrastructure library)

certificate in effective negotiating - karass seminar

certificate in computer programming - computer programming institute

bank card management school - american bankers association

certified in bankcard management - first data resources training

certified in diversity awareness - first data resources training

technical skills

ms word, excel, powerpoint, windows xp, ms project

community activities

volunteer - leukemia society

volunteer - special olympics

volunteer - united way fund drive

volunteer - nebraska humane society

founder & chairman - physicians mutual green team

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities in the new york city area, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from managing accounts and relationships and facilitating superior client servicing to leading high performance teams and executing proactive customer service processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing client relations management solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results.  as illustrated by the accompanying resume, i have a comprehensive background in sales, business development and client relations management.  

 

among my recent accomplishments, i proficiently developed and implemented processes to boost complete and error-free releases and implementations by collaborating directly with change management group.  i built and established key relationships and developed an extensive network of professionals, management, staff and clients.  i have successfully conducted comprehensive review and analysis in order to design and develop targeted strategies to maximize performance.  to complement my experience, i consistently maintained up to date with current industry trends and completed numerous professional training courses.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

charles p. laramy