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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

career objective

proficient it professional/nt administrator eager to contribute technical expertise, organizational aptitude, and communication skills toward actively supporting an organization in maximizing performance

profile

  offer ten years of progressive information technology experience, with expertise in systems administration, analysis, and support

  efficiently assess and respond to client-specific needs; create, execute, troubleshoot, and document complex technological solutions and processes

  successfully install, configure, maintain, and upgrade equipment, software, and network settings

  actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment, services and outsourced projects

  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

  proactive team player equally effective in independent and collaborative environments

  active member, institute of electrical electronic engineers (ieee), and network and systems professional association (naspa)

 

~ technical proficiencies ~

operating systems: microsoft windows 2003/xp/2000/vista; mobile windows; novell

 

software & applications: microsoft office; lotus notes; norton anti virus; mcafee anti virus; pda-palm; autocad inventor; maintsmart enterprise; bartender enterprise label; sap; cnc/cdnc/plc rs232; hyper terminal; symantec procomm; checkpoint vpn-1, vnc; wise package studiol; installshield; microsoft systems management services 3.0; novell console one; aot/axt/msi/mst; powerquest

 

administrative tools: active directory; exchange server; remote desktop; remote assistance

 

protocols & networking tools: tcp/ip; lan; wireless wep/wpa 802.11 b/g/n; rdp; spx/ipx, imap, pop3, vpn, 3270 terminal emulation

 

hardware & peripherals: cisco routers; alcatel omni; switches; plotters;

cabling; avaya and cisco voip; polycom vsx 5000 video conferencing; blackjack; palm treo; citrix, windows pocket ce, and multifunction terminals; quantum super loader 3; 2point faxserve; digi acceleport xem; api devices; kronos badge readers; cat5e/6 cable termination; memory upgrades; hard drives; jetdirect; scanners; usb and 1394 peripherals; printers including brother, hp plotters, konica minolta bizhub, and zebra devices

 

servers & administrative tools: windows server; ms exchange server; active directory; remote desktop; remote assistance; compaq proliant ml370 file servers; dell poweredge 1950

professional experience

it support technician, tuthill corporation 2007 present

  • successfully perform a broad range of information technology support functions including installations, configurations, preventive maintenance, and issue resolution for servers, pcs, laptops, pda devices, cellular phones, e-mail to fax, and other systems to ensure minimal downtime
  • effectively perform helpdesk duties and efficiently troubleshoot concerns; execute administrative functions including virus prevention, detection, and removal; performance monitoring and enhancement; perform data backups, archive files, and recover critical data; ensure accurate logging and tracking
  • maintain and upgrade telecommunications and voip systems; add, remove, and determine access levels for users as appropriate
  • assess hardware and software requirements to develop improvement plans; research, identify, and negotiate with vendors to obtain maximum value and quality

 

page 1 of 2


theodore brewer page 2

 

pc systems specialist, rush university medical center information services enterprise 1999 2007

  • entrusted with systems administration and issue resolution responsibilities in a microsoft windows 2003/xp/2000 and novell environment supporting 7,000 users
  • provided superior on-site and remote customer service and assistance; played a vital role in maximizing business operations by offering rotating 24/7 on-call services
  • participated in major conversion project affecting 5,000 workstations, executed network optimizations, coordinated access allowances, installed new applications, efficiently addressed and resolved issues, regularly inspected and updated systems
  • applied strong leadership skills toward effectively mentoring technician team

education

associate s degree in computer science, almeda university, boise, id 2003

 

general studies, moraine valley community college, palos hills, il 1999 2003

  • 3.5 gpa, recognized for scholastic achievement

 

~ certifications ~

certified novell engineer (5/6)

microsoft certified technology specialist vista

microsoft certified systems administrator (nt 4/w2k/ws2k3)

comptia a+ linux+ network+ security+ server+

electronic technician association - certified network systems technician

epic certified workstation system manager


 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in network administration, plus an extensive background in customer service and support. i excel at installing, configuring, maintaining, monitoring, and troubleshooting a diverse range networks, including lan/wan, e-mail, and microsoft exchange. my dynamic communication skills along with my strong technical aptitude have consistently proven instrumental in my success at efficiently identifying and resolving potential issues, thereby minimizing downtime for critical, 24/7 networks. additionally, i am highly effective at responding to client-specific needs. to complement this background, i offer a degree in computer science as well as significant professional training and certification.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

ted brewer

 

 

 


 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the insert job title position currently available with your company. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my dynamic technical aptitude along with my outstanding communication skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.

 

sincerely,

 

 

 

 

ted brewer

 

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