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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx / (xxx-xxx-xxxx


results-driven sales manager eager to contribute superior business development, strategic marketing and customer service skills toward supporting the employer in optimizing financial and operational performance


ø  offer numerous years of progressive sales and managerial experience culminating in high-level positions; with major clients including individual, business, and governmental accounts

ø  excel in recruiting, building and leading top-performing, client-focused sales teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and hr to accounting/finance


                           professional experience                         

timer warner telecom, insert location                                                                       8/07 - present 

account executive ii                                                            

         responsible for sales and account management to end-user customers; including large business customers and government accounts

         proficiently design account planning, development of profiles, and account positioning and strategy

         offer in-depth consultation as to customers needs, determine equipment being used to accurately analyze optimal solutions

         collaborate on cost analysis for fiber builds in single/multi-tenant buildings

         mentor new sales executives

         conduct marketing and promotional events


embarq ltd., insert location                                                                           7/01 c 8/07

program/project manager ii (3/07 c 8/07)                                            

         in recognition of superior performance, steadily progressed within company to achieve ultimate role of program/project manager ii working directly with department managers to develop sales representatives

         successfully provided training and coaching regarding corporate procedures, securing new accounts, sales strategies, and more to new hires

inside sales representative (6/04 c 3/07)                                    

         charged with growing and managing an account base of more than 250 small- to medium-sized businesses

         frequently exceeded previously established sales figures; ranked as one of top 10 performers in department, achieved summit club three consecutive times

         actively participated in embarq diamond network promoting career growth, mentoring programs, and volunteer work for charities within the local area.

         additional community leadership, and involvement in recruitment events for new hires and company events.

sales & service representative (7/01 c 6/04)

         assisted customers with all stages of the purchasing decision, activation process, and understanding the features of new purchases

         created a positive sales experience while meeting and exceeding daily and monthly sales quotas; consistently reached 220% of overall sales quotas


bellsouth mobility (now at&t/cingular wireless), insert location                    3/96 c 7/01

customer assistant operations manager level 2

internet team (april 2000 c july 2001)

         actively oversaw 20 team members, provided weekly and monthly performance reviews and communications logs

         responsible for researching and developing information for wireless customers on bellsouth mobility s website

         proactive marketing and sales, including promotional campaigns and equipment upgrades for new and existing customers throughout the state of florida


page 1 of 2

eric astacio                                                                                                              page 2

tampa pcs customer service (11/99 c 4/00)

         engaged in troubleshooting procedures on combine billing issues

         successfully addressed and resolved escalated customer issues

customer financial services (3/96 c 11/99)

         consistently ensured delivery of quality customer service vital to sustaining and growing accounts; researched outstanding issues and provided solutions

         interfaced with sales, service, business office departments, dealers, and collections agencies

         maintain collection procedures for the north florida region

         consistently met budget targets; developed strategies for increasing efficiency


fort lauderdale eye institute, fort lauderdale, fl                                          6/92 c 1/96

marketing coordinator and supervisor

         effectively supervise customer service representatives in daily routines and customer service; responsible for training, motivation, and assessment of staff

         formulate budgets, schedules, and performance requirements

         liaison and coordinate with internal departments

         support the development, implementation, and deployment of new consumer offers




information technology studies, university of phoenix, maitland, fl                             date - present

management training, bellsouth, insert location                                                                        2000




yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx / (xxx-xxx-xxxx









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of sales and management experience, including extensive staff training and development.  i excel at quickly acquiring a depth of knowledge that allows me to engage with customers and internal personnel on an advanced level.  i have effectively applied my skills and knowledge toward achieving and exceeding targeted figures and have received numerous recognitions and awards for outstanding performance. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.






eric astacio













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