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yyyyyy x. yyyyyy

6251 n. camino katrina                                                                                                                                 abc@xyz.com

xxxxxx, xxxxxx xxxxxx                                                                         (xxx-xxx-xxxx

career objective

experienced sales specialist eager to apply strong client relations skills and love of beautiful clothing toward supporting the employer as a driven and productive team member

profile

ø numerous years of retail experience, with expertise in the upscale women s apparel / fashion industry

ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø build, train, and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø sharp business acumen and hands-on experience in promotions, merchandising, vendor relations, inventory management, and overall p&l; generate detailed reports instrumental to senior management in assessing business performance

ø demonstrated record of effective organization, prioritization, and time management; consistently achieve critical deadlines while maintaining high quality standards

ø exceptional communication, presentation, negotiation, and relationship management skills

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professional experience & key achievements

operations manager / assistant sales manager / sales associate, chico's fas, xxxxxx, xxxxxx                    2005 c 2010

  • recognized by the company president with two letters of commendation for being a superstar and winning the top 150 sales per hour contest
  • played an integral role in coordinating and executing a store move from midtown to new mall location; additionally selected to assist with major remodeling project for the northwest xxxxxx store
  • effectively trained employees and managed staff scheduling while in managerial roles; ensured customers received excellent service while maintaining payroll hours in line with corporate objectives
  • developed creative promotional strategies to increase sales; held in-store events and customer appreciation days
  • consistently met or surpassed all daily and monthly sales goals; ranked as top sales associate for spring 2008

 

operations manager / acting manager / assistant manager / sales lead, coldwater creek, xxxxxx, xxxxxx    2003 c 2005

  • chosen to serve as acting manager during critical transitional period and directed all store management functions including hiring and disciplinary actions, staff development, sales reporting, merchandising, and corporate communications
  • authored sales lead training manual adopted by corporate office for use in training department
  • oversaw all back room operations and inventory management; organized stockroom, maintained appropriate levels of merchandise on sales floor, and ensured accurate inventory pricing
  • achieved all sales daily, weekly, and monthly sales goals

 

assistant manager / supervisor, resort retail, xxxxxx, xxxxxx                                                                       2002 c 2003

  • traveled to train sales staff and support operations in six distinct stores at two large, upscale resorts in xxxxxx
  • created and implemented a user friendly manual to train staff on jonas computer system at hilton retail stores
  • managed inventory control efforts, oversaw receipt of shipments, transferred products to other locations as appropriate, coordinated product merchandizing, conducted inventory counts, tracked sales, and produced weekly and monthly audit and general ledger reports


co-owner, barbeques galore, xxxxxx, xxxxxx                                                                                                 1994 c 2002

  • expertly drove all aspects of operations for two franchise store locations; developed and adjusted business plans, instituted highly effective advertising and promotional campaigns, and monitored performance
  • recruited, hired, trained, motivated, and supervised all staff; set individual and store goals, conducted regular staff meetings, and provided ongoing guidance and support
  • led community outreach initiatives including special projects, presentations, speeches, and exhibits

 

sales manager / sales associate, brides & proms / eva's bridal, insert location                                                  1990 c 1993

  • trained sales staff and developed exceptional teams responsible for establishing a loyal customer base and improving sales performance

~ community activity ~

volunteer, panhandle animal shelter thrift store, insert location
volunteer, community assistance league "upscale resale shop", insert location

fundraiser, susan g. komen for the cure, insert location

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