career objective                              

results-driven senior operations executive eager to contribute sharp business acumen, strategic planning, and team leadership skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer extensive experience in steering all aspects of operational activity in the luxury spa arena, with expertise in developing and managing multi-million dollar brands

ø  effectively identify and capitalize on opportunities to penetrate highly competitive markets; sharp business acumen and demonstrated ability to expand client base

ø  recruit and develop top-performing managerial teams responsible for generating sales at each location

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  accurately analyze existing operations to design and implement aggressive resource planning programs including utilization, cost control, prioritization, and organizational management strategies

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

 

~ key achievements ~

• established brand identity and continue to drive all aspects of business operations for simply face & body, a newly launched division dedicated to providing affordable spa services, products, and expertly-trained professionals at accessible, convenient locations
• successfully directed business development, financial administration, recruiting and human resources, and day-to-day activity for the nation s largest high-end day spa company with 40 locations throughout the country; consistently surpassed sales and ebita goals throughout seven-year tenure as svp of operations for red door spas
• played integral role in the expansion of red door salon division and actively coordinated the opening of 16 new units
• managed the integration of recently acquired saks fifth ave. spa division into the red door spa portfolio; achieved sustained double-digit sales and profits performance increases by restructuring division, introducing new systems, and converting eight properties to red door spas
• expertly overhauled and re-launched red door brand following corporate takeover; revitalized two flagship locations and reopened third unit

professional experience                

red door spa holdings co.                                                                                                      1991 c present

svp and coo, simply face & body (2007 c present)

svp of operations, red door spas (2000 c 2007)

svp of operations, saks fifth avenue spa division (1998 c 2000)

svp of operations, elizabeth arden red door spas (1991 c 1998)

• in recognition of outstanding performance, steadily progressed within company and entrusted with performing a wide range of functions related to business growth and development for multiple brands
• conduct detailed market research to prepare accurate forecasts and create brand positioning opportunities
• develop and promote brand image through varied marketing tactics and superior levels of customer satisfaction resulting in invaluable word-of-mouth publicity
• recruit and train highly knowledgeable, customer-oriented personnel and introduce systems / process improvements
• shape corporate culture and develop management to secure and maintain top performance figures across the industry

 

continued

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seligman & latz inc. / regis corp.                                                                                             1981 c 1991

svp of operations, saks fifth avenue beauty salons

• presided over $22m saks fifth avenue beauty salon division and attained unprecedented sales and profit results
• managed division and maintained exceptional performance figures leading to favorable sale to new ownership; continued to oversee operations
• steered nationwide brand positioning efforts

 

~ community activity ~

executive vice chairman / board member, carter burden center for the aging, new york, ny    1995 c present

volunteer, ronald mcdonald house                                                                                         2000 c present

committee chairman, ny junior league                                                                                   1990 c 2000

education                                           

marquette university, milwaukee, wi

bachelor of science

 

~ professional development & presentations ~

presenter, international spa association (ispa)                                                                          2006 & 2009

presenter, accomplished women at harvard graduate business school                                     2007

fcc commodities certification, business school of finance, new york, ny                              1986

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience managing all aspects of operations for the preeminent brands in the spa industry.  i excel at crafting highly successful, sustainable business models and plans, and am adept at developing and promoting identities for new and underperforming brands.  my depth of industry knowledge combined with a solid understanding of the market has consistently proven instrumental in my success at driving sales and profits.  as svp of operations for red door spas, i achieved a seven-year track record of unprecedented sales and earnings. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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