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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
results-focused business leader and certified recognition professional (crp) candidate specializing in program development, employee incentives, goal setting, performance improvement, and morale building within multiple high-volume environments eager to contribute 11 years of proven experience toward optimizing an employer s success.
profile of qualifications
top-performer who makes decisions to reflect positively on business success, employee well-being, and client satisfaction.
integral leader who fosters a cooperative working environment by developing targeted employee incentive programs, including demonstrating broad knowledge of international travel industries to support award programs recognizing staff with unique trips.
bilingual (spanish) communicator who prioritizes and manages initiatives to enhance staff productivity and optimize workflow.
member of recognition professionals international (rpi) and team member of the rpi conference planning committee.
key areas of expertise
program development employee incentives travel coordination proposal preparations
strategic analysis / planning team / morale building project management workflow prioritization
budget / financial management business consultative services contract negotiations performance improvement
career highlights
recognized for outstanding leadership performance with branch s customer service award out of 100 national offices.
created and implemented in-branch sales targets and monthly goals, and rewarded winner with a personalized incentive.
increased bottom-line results by 10% average in net revenue via efficient p&l reviews and consistent staff communications.
sold $750,000+ in sales to attain high achiever status and participate in a prestigious presidential retreat to belize.
promoted international study-abroad experiences by planning marketing events at chicagoland colleges, universities, and high schools, including proactively establishing a valuable partnership with salzburg college (austria) to become a preferred agency.
professional synopsis
air planner
landmark incentive marketing, chicago, il 2008 c present
apply dynamic leadership and organizational talents toward directing planning / analysis of itineraries, including collaboratively interfacing among internal / external teams to implement successful domestic and international programs simultaneously.
expertly negotiate concurrent contracts and monitor air program budgets ranging from $10,000 to $600,000, along with cost-effectively procuring airline services to maintain competitive industry advantage and increase overall program revenue.
maximize confidentiality by monitoring and managing sensitive and personal data of participants / incentive program winners, as well as populating travel information into computer databases to compile and organize accurate documents for meetings.
branch manager / travel advisor (roles held separately)
sta travel, evanston / chicago, il 2000 c 2007
drove business growth by recruiting, training, and managing solutions-focused employees, including initiating targeted development programs, performance meetings, and individual reviews to encourage high-productivity levels among staff.
contributed sharp analytical abilities toward overseeing all operations, controlling cash flow, reconciling transactions, managing inventories (i.e. discount travel cards, merchandise), monitoring sales of items, and reporting trends to headquarters.
coordinated key travel arrangements by determining client needs and researching options to fulfill individual requirements; providing consultations for both domestic and international itineraries; and arranging air / ground transportation, hotel accommodations, as well as organizing group trips (i.e. northwestern university s kellogg school of business).
sales coordinator
grand canyon marketing, tempe, az 1999 c 2000
met and / or exceeded set goals by promoting accommodations and services at travel shows, conferences, exhibits, and functions throughout arizona, including building and sustaining profitable client relationships to boost bottom-line results.
exchanged creative marketing ideas with hotel managers throughout the phoenix / scottsdale area to generate business.
education & professional development
m.s., hospitality & tourism management (special events & meeting planning emphasis) roosevelt university
b.s., recreation & tourism management (minor in spanish) arizona state university
certified recognition professional (projected 2010) recognition professionals international
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