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Yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                             xxx-xxx-xxxx   

Abc@xyz.com

 

 Operational Efficiency ~ Human Capital Development & Training

 

Human Resources and Operations Professional with expertise in concept development, strategic brand design, customer service, and efficiency best practices eager to contribute and make an immediate impact on a progressive organization.  

 

 

  Process Design & Implementation 

  Imaginative Design Processes

  Pre-Project Planning

  EEOC/Sexual Harassment/Wage Labor

  Training & Development

  Client Retention & Loyalty

  Negotiation Strategies

  Worker s Compensation

Cross-Functional Leadership

  Recruitment Best Practices

  Document Creation Expert

  Change Management

 

 

Qualifications Profile

 

Ø  Strong artistic and creative background with the ability to work independently on multiple projects with specialized experience in employee retention programs, comprehensive training strategies, adult learning styles, visual applications, research and development, as well as collaborative relationship building. 

Ø  Astute at time management and organizational skills resulting in multi-tasking efficiency and productivity.

Ø  Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of case management.

Ø  Consistently focus on ensuring development of high-standard case management methodologies. 

Ø  Proven ability to adapt strong research skills to diverse organization needs.

Ø  Effectively manages large projects as well as provides in-depth documentation and audits.

 

 

Functional Competencies

 

Ø  Consistently employs out of box creative approaches to problems as well as identifies potential costly issues in a proactive manner. 

Ø  Effectively manage staff and coordinate information sharing between departmental resources.

Ø  Proactively identify potential client issues and design creative solutions to resolve problems. 

Ø  Regularly schedule reviews and track progress of particular projects.

Ø  Compile and disseminate various monthly project reports for executive management.

Ø  Monitor and verify labor and equipment costs for management review.

Ø  Procurement

Ø  Utilize technology skills with various software applications including MS Office Suite and numerous Human Resources Management platforms.

 

 

 

 

 

 

 

 

 

 

Professional Career Track

 

Operations Manager, Best Buy, Inc.                                                                      2005-Present

 

  Main responsibilities include comprehensive management and oversight of front-end store operations to meet the daily business goals. 

  Managed the store s Labor budgets and Staffing goals. 

  Responsible for the reconciliation of the store s PNL. 

  Work closely with the District Human Resource Manger to ensure that all facets of the store are meeting state and federal regulations. 

  Prepare a pool of bench talent to ensure proper succession planning. 

  Maintain store payroll, personnel and audit related files by following Best Buy policies and procedures. 

  Investigate employee complaints through partnering with corporate HR center. 

  Recruit and hire for seasonal sales and set up employee orientation and training.

 

Human Resources Manager, The Home Depot                                                          2002-2005

 

  Main responsibilities included acting as Human Resource Manager for a multi million dollar retail facility with over 160 employees. In addition to district and store management, maintained oversight of employee relations, management of recruiting and development departments, management of new and relocated store staffing, legal compliance, and management skills training.

  Responsible for recruiting/staffing, training delivery, employee relations and employment law.

  Maintained a line of communication between management and employees through labor relations. 

  Investigated all in house discrimination, sexual harassment and EEOC charges partnering in conjunction with corporate HR.

  Handled all employee workers compensation claims through ensuring state and federal compliance. 

  Conducted on site and off site job fairs, college recruitment to maintain an ongoing bench for management positions.

 

Human Resources Manager, Technology Staffing Group                                           1998-2002

 

  Main responsibilities included management of all facets of human resources for technology staffing company of 50 employees. 

  Solely responsible for all the business development and recruitment.

  Developed new company procedures, forms, and marketing material. 

  Responsible for developing a new recruiting methodology for cost effectiveness with emphasis on maximizing the Internet, resume services, and split alliances. 

  Cultivated existing clients and improved the customer service scores through the company.

 

Earlier Work Experience

 

- Marketing Executive / Recruiter, ReliStaff, LLC                                                                             

 

- Office Manager, All Pro Personnel

                                                  

- Personnel Coordinator, DialAmerica Marketing, Inc.

 

Academic Credentials

 

n B.A. C Health, Science and Policy, University of Maryland  

 

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