MBA Candidate exploring human resources opportunities where excellent administrative strengths and keen interests in organizational and employee development will provide an immediate impact to a progressive employer.

 

 

  Outstanding blend of customer service, data entry, office administration, scheduling, problem solving, and database administration experience.

  Proven abilities in achieving a cooperative and cohesive workplace climate essential to maximizing staff retention and productivity.

  Ethical and discreet with an unwavering commitment to ensuring confidentiality of personnel files.

  Skilled in conducting job applicant background checks and verifying prior employment information.

 

 

CitiFinancial, Baltimore, MD, 2005 to Present     

Maestro Field Support Representative / Credit Bureau Corrections Representative

         Chosen and awarded as Employee of the Month in March 2010 based on dedication, customer service proficiency, loyalty, and efficiency.

         Promptly and courteously respond to between 50 and 90 inbound calls per day, schedule interviews, and generate detailed monthly statistical reports.

         Extensively use database tools to support and advance the lending process for personal and real estate loans while ensuring strict compliance with regulatory and corporate policies and procedures.

         Prepare and expeditiously distribute up to 100 client responses letters daily.

         In previous role as Credit Bureau Corrections Representative, researched, corrected and updated client data, as well as responded to consumer inquiries.

 

Benjamin Office Supply, Rockville, MD, 2004 to 2005

Darrell Green Youth Life Foundation, NE, Washington, DC, 2002 to 2003

Administrative Assistant / Customer Service Representative

• Leveraged exemplary problem solving skills to respond to complaints and order discrepancies.
• Reviewed and expedited telephone and Internet orders, maintained accurate accounts receivable records, and prepared bank statements.
• Purchased supplies for faith-based 501(c)(3) organization in compliance with budget parameters, meticulously tracked donations via spreadsheets, and managed office s petty cash.
• Actively contributed to human resources management by reviewing candidate resumes, performing employment verifications, and conducting background checks.

 

Prior Background includes various administrative roles with: Federation of State Boards of Physical Therapy, Alexandria, VA;  RGIS Inventory Specialists, Lanham, MD;  and Charles E. Smith Realty, Arlington, VA.

 

 

Strayer University:         MBA, Concentration in Human Resources Management, anticipated completion 2012

                            B.A., Business Administration C Acquisitions and Contract Management, 2008

 

Earned Certificates in Team-Building, Customer Service, and Real Estate Loans

 

 

Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook); Cognos; PeopleSoft; Service Center; ADS; Maestro, Shared Knowledge, and Putty databases;  Avaya IP Agent; Reveal; P2P

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a human resources capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I offer an MBA in progress with concentration in HR Management, a significant background in administrative roles, and considerable expertise in employee relations, customer service, conducting background checks, and using a wide range of computer applications and databases. To complement these qualifications, I offer strong experience in conflict resolution, multi-tasking, and prioritization.   

  

As a proactive contributor to your organization, you will find me to be a driven professional committed to supporting you in achieving your objectives through superior performance and leadership attributes.  I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy