yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                           abc@xyz.com

objective

productive, quality-oriented administrative professional eager to contribute exceptional business, retail, entrepreneurial, it, project administration and interpersonal relation skills toward optimizing operations of a progressive organization.

career profile

ø  long term administrative, customer relations and communications experience.

ø  expertise in relationship development, business operations, revenue expansion and database management.

ø  knowledgeable in planning and launch of new businesses.

ø  outstanding communications and presentation skills.

ø  proficient in advanced software applications.

ø  experienced in comprehensive customer service methodologies.

ø  skilled in policy/procedures and process improvement.

ø  overall grasp of business management.

ø  strong capacity in effective personal service, coordination, scheduling, shipping/receiving and internal communications.

ø  focus on productivity enhancement and meaningful cost control.

ø  record of progression to assignments of increasing authority and responsibility. 

ø  well-organized multi-tasker with strong detail orientation.

ø  university-level training and coursework.

professional experience

errand solutions corporate concierge service, saint john hospital, grosse point, mi                  2005 c present

sanity saver concierge

       recruited to launch and oversee st. john concierge site.

       effectively drive revenue/non-revenue services to 90% of site community members.

       successfully develop major entertainment venue relationships providing discounts for hospital population.

       deliver exceptional personal service to population of 5,400+ employees.

       contribute to improvement of employee morale, productivity and work-life balance. 

       coordinate and schedule for hospital departments and associates personal needs.

       ensure catering, floral orders, automotive services and special requests.

       administer personnel domestic/international mailing/shipping including all documentation.

       conduct in-depth internet searches for associate needs covering travel, gift procurement, event planning, resources, entertainment and child-care.

       monitor and control multiple databases, associate discount program and site reporting.

       orchestrate site inventories for event tickets, postage, gift cards and supplies.

       perform accurate and timely daily reconciliation of site revenue and reporting systems.

       establish and nurture relationships with key hospital management teams.

       originated and implemented errand solutions newsletter to upgrade awareness program education and keep target audiance current on new services, resources and capabilities.

aveda experience center at somerset north, troy, mi                                                                    2003 c 2005

assistant store manager

       retained to oversee high volume aveda experience center in exclusive luxury retail shopping environment.

       consistently met/exceeded personal and unit sales goals.

       delivered exceptionally high average unit sales.

       successfully trained education specialist.

       assumed responsibility for new personnel orientation and instruction.

       performed staff coaching on new product introduction and routine service excellence training.

       upgraded unit service excellence scores 40%+.

       evaluated and developed sales team to attain sales quotas.

       initiated monthly promotional events to achieve revenue objectives and support corporate marketing efforts.

earlier background

prior to 2003, served as administrative assistant, birmingham wellness center, birmingham, mi, and owned and operated a custom framing/art gallery business and a gardening venture.  these assignments built outstanding entrepreneurial, business development, operations, upscale retailing, organizational, finance and customer service skill sets.

education

michigan state university, general studies, master gardening extension program

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                           abc@xyz.com

 

 

cover letter text

 

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an administrative capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over eight years of successful administrative experience in the healthcare and retail sectors.  to complement this background, i possess demonstrated expertise in personnel services, customer relations, business development, relationship building and it/database management, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

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