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Yyyyyy x. yyyyyy

1545 Nona St ¾ Xxxxxx, XXXXXX xxxxxx ¾ xxx-xxx-xxxx ¾


Willing to Relocate and/or Travel

Dynamic, ambitious and focused professional seeking to integrate education and experience into an Information Systems Management position with a progressive organization.   Understanding of network infrastructure, business system applications and hardware/software support requirements.  Ability to drive IT management initiatives to maximize performance and serve the needs of end-users.  Thrive in a fast paced, high volume environment and provide superior customer service to both internal and external clients.


Core competencies include:

   Meet Deadlines & Exceed Expectations

   Quick to Foster Confidence/Gain Trust

   Hardware/Software Installation

   Maintain Current Industry Knowledge

   Excellent Communication Skills

   Detail Oriented and Organized

   Networking and Computer Systems

   Troubleshooting and Diagnostics

   Installations and Upgrades

   Call Center Applications


TECHNICAL SKILLS___________________________________________________________________________


Windows Operating Systems

Webex Applications

Ghost and Netinstall Imaging          

Active Directory

Veritas Back-up


Avaya Site Administration

Trackit Call Tracking System


Network Printer Management       

VPN, WiFi, and Wireless Support


Windows Server Administration    

Remote Desktop Applications

Citrix Administration


Thin Clients

PROFESSIONAL HISTORY_____________________________________________________________________


MedSolutions, Melbourne, XXXXXX                                                                                                                            2005 to 2009

Desktop Support Level 2

   Provided internal customer support for a high volume call center that provides authorizations for advanced imaging studies.

   Maintained accountability for the functionality of all IS systems; provided superior end-user support, effectively troubleshoot network connectivity issues, secured resource access, administered Active Directory, and managed the email exchange.

   Gained significant experience in Avaya Site Administration; support team members during testing processes and system upgrades.


GSI Commerce, City, State                                                                                                                                       2003 to 2005

Escalations Representative

   Worked under aggressive time commitments to manage support and escalation issues for an Ecommerce company providing customer support for online retail stores.

   Ensure that each escalation was resolved; developed creative solutions to complex customer problems, identified issues, and submitted feedback on the customer handling process.


United States Marine Corp                                                                                                                                      1995 to 1999

Ammunition Technician



Keiser University - Associates Degree, Information Technology


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