Willing to Relocate and/or Travel
Dynamic, ambitious and focused professional seeking to integrate education and experience into an Information Systems Management position with a progressive organization. Understanding of network infrastructure, business system applications and hardware/software support requirements. Ability to drive IT management initiatives to maximize performance and serve the needs of end-users. Thrive in a fast paced, high volume environment and provide superior customer service to both internal and external clients.
Core competencies include:
Meet Deadlines & Exceed Expectations
Quick to Foster Confidence/Gain Trust
Maintain Current Industry Knowledge
Excellent Communication Skills
Detail Oriented and Organized
Networking and Computer Systems
Troubleshooting and Diagnostics
Installations and Upgrades
Call Center Applications
Windows Operating Systems
Ghost and Netinstall Imaging
Avaya Site Administration
Trackit Call Tracking System
Network Printer Management
VPN, WiFi, and Wireless Support
Windows Server Administration
Remote Desktop Applications
MedSolutions, Melbourne, XXXXXX 2005 to 2009
Desktop Support Level 2
Provided internal customer support for a high volume call center that provides authorizations for advanced imaging studies.
Maintained accountability for the functionality of all IS systems; provided superior end-user support, effectively troubleshoot network connectivity issues, secured resource access, administered Active Directory, and managed the email exchange.
Gained significant experience in Avaya Site Administration; support team members during testing processes and system upgrades.
GSI Commerce, City, State 2003 to 2005
Worked under aggressive time commitments to manage support and escalation issues for an Ecommerce company providing customer support for online retail stores.
Ensure that each escalation was resolved; developed creative solutions to complex customer problems, identified issues, and submitted feedback on the customer handling process.
United States Marine Corp 1995 to 1999
Keiser University - Associates Degree, Information Technology
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!